[English 101] HOTEL BOOKING - Checking room availability and amenities

Teaching Material

1. I will check in at 3 PM.
• Check-in (noun) - The process of registering upon arrival at a hotel
• Use “check-in” when referring to the moment you arrive and register at the hotel. Always have your ID and reservation details ready.
• Guest: Hi, I'd like to check in. Receptionist: Certainly, can I see your ID?
• Registration - Use “registration” in more formal contexts, such as official documents or confirmations.
2. I'm calling to check room availability for this weekend.
• Availability (noun) - Whether a room is free or vacant for booking
• Use “availability” to inquire if something (usually rooms) is open or free. It’s a key term when planning your stay.
• Guest: Do you have any rooms available? Staff: Yes, we have a few left.
• Vacancy - Use “vacancy” in a similar sense when asking if the hotel has free rooms.
3. I made a reservation online.
• Reservation (noun) - An arrangement to secure a hotel room or service
• Use “reservation” for guaranteed bookings. Always confirm your name and arrival date to avoid confusion.
• Guest: I have a reservation under Smith. Receptionist: Let me pull that up.
• Booking - “Booking” is more casual but commonly understood, especially in informal chats or online.
4. Please go to reception to collect your room key.
• Reception (noun) - The front desk area where guests are greeted and assisted
• Mention “reception” when referring to the main desk area for check-in, check-out, or general help.
• Guest: Where is the reception? Staff: It’s straight ahead.
• Front Desk - Use “front desk” interchangeably for a more casual tone, especially in conversation.
5. We’ll wait for our friends in the lobby.
• Lobby (noun) - The main entrance hall or waiting area of a hotel
• Say “lobby” to refer to the common waiting area near the entrance. It’s often a gathering point.
• Guest: Shall we meet in the lobby? Friend: Sure, see you there.
• Entrance Hall - Use “entrance hall” in formal or architectural discussions, less common in casual speech.
6. I’d like a single room for one night.
• Single Room (noun phrase) - A hotel room intended for one person
• Use “single room” to specify a one-person accommodation. Perfect for solo travelers or budget stays.
• Guest: Is a single room still available? Receptionist: Yes, we have two left.
• Single-bed Room - An alternative phrasing specifying the bed count, often used in brochures.
7. We reserved a double room for our anniversary.
• Double Room (noun phrase) - A hotel room with one large bed for two people
• Say “double room” for two-person accommodations. Specify bed size if needed (queen, king).
• Guest: Does the double room have a king-size bed? Staff: Yes, it does.
• Matrimonial Room - More common in certain regions or for romantic packages.
8. We upgraded to a suite for more space.
• Suite (noun) - A set of connected rooms, often including a living area and bedroom
• Use “suite” for a more upscale option with extra amenities. Ideal for comfort or extended stays.
• Guest: Is a suite available? Receptionist: Yes, it includes a lounge area.
• Executive Suite - Use when emphasizing luxury or business features.
9. We prefer a twin room for the kids.
• Twin Room (noun phrase) - A hotel room with two separate single beds
• Use “twin room” when two single beds are needed for separate sleeping arrangements.
• Guest: Do you have a twin room? Staff: Yes, two single beds are available.
• Double Twin - Less common but might appear in booking sites or older listings.
10. What’s the rate for a single room tonight?
• Rate (noun) - The price charged for a room per night
• Use “rate” to discuss nightly pricing. Always clarify currency and any taxes or fees.
• Guest: Can you give me the best rate? Staff: The standard rate is $120.
• Tariff - Use “tariff” in more formal or international contexts, especially in official documents.
11. The maximum occupancy for this suite is four guests.
• Occupancy (noun) - The number of people allowed in a room
• Use “occupancy” to specify how many people can stay in a room. Helpful to avoid extra charges.
• Staff: Our occupancy limit here is two adults. Guest: That works for us.
• Capacity - Use “capacity” more generally or for conference rooms or events.
12. They offered me a free upgrade to a suite.
• Upgrade (verb) - To move to a higher-quality or more expensive room or service
• Use “upgrade” when you want better features, like a larger room or extra perks. Check the fee.
• Guest: Can I upgrade my room? Staff: Yes, it’s an extra $50 per night.
• Enhance - Less common in hotel contexts, “enhance” is more general but can be used for services.
13. I need to request a cancellation due to a change in plans.
• Cancellation (noun) - The act of calling off a reservation or service
• Use “cancellation” to discuss ending a booking. Always check policy to avoid penalties.
• Guest: What’s your cancellation policy? Staff: You can cancel free of charge until 24 hours before arrival.
• Withdrawal - Less common in everyday conversation; more official or legal in tone.
14. I received an email confirmation for my room.
• Confirmation (noun) - Verification that a booking or arrangement is finalized
• Use “confirmation” to ensure your booking is secure. Often refers to an email or code.
• Guest: Can I see your confirmation number? Staff: Here it is.
• Verification - Use in formal contexts or when double-checking details.
15. Don’t forget your key card when leaving the room.
• Key Card (noun phrase) - A plastic card used to unlock a hotel room door
• Use “key card” to refer to the electronic card that grants room access. Keep it away from magnets.
• Staff: Here’s your key card. Guest: Thanks, I’ll keep it safe.
• Door Card - Rarely used, but can appear in certain hotel instructions.
16. The concierge can recommend local attractions.
• Concierge (noun) - A hotel employee who assists guests with information and services
• Use “concierge” for specialized help—reservations, local tips, or special requests. It’s a luxury service feature.
• Guest: Could the concierge help me book a tour? Staff: Absolutely.
17. The bellhop carried our bags to the room.
• Bellhop (noun) - A staff member who helps guests with their luggage
• Use “bellhop” when referring to the person assisting with suitcases or guiding you to your room.
• Guest: Could the bellhop bring my luggage up? Staff: Certainly, right away.
• Porter - Used more commonly in British English or formal settings.
18. We left our luggage at the front desk.
• Luggage (noun) - Suitcases or bags that travelers carry
• Use “luggage” or “bags” to refer to your suitcases. Always keep valuables with you if possible.
• Guest: Can I store my luggage here? Staff: Yes, we have a luggage room.
• Baggage - Often used in airports and official contexts, but interchangeable with luggage.
19. Take the elevator to the fifth floor.
• Elevator (noun) - A lift that moves people or cargo between floors
• Use “elevator” when asking about or giving directions to floors. If it’s out of service, use the stairs.
• Staff: The elevator is on your left. Guest: Thanks, I'll head up now.
• Lift - Common in UK or Commonwealth countries; same function, different name.
20. We took the stairs to our room for exercise.
• Stairs (noun) - A set of steps leading from one floor to another
• Use “stairs” to ask for an alternative to the elevator. Good for short distances or in emergencies.
• Guest: Where are the stairs? Staff: Down the hall on your right.
21. We offer complimentary breakfast until 10 AM.
• Complimentary (adjective) - Free of charge, included in the service
• Use “complimentary” to ask if something is free (e.g., breakfast, Wi-Fi). It’s a polite way to check cost.
• Guest: Is Wi-Fi complimentary? Staff: Yes, it’s free for all guests.
• Free - More casual and direct; use it in informal conversations.
22. The breakfast buffet starts at 6 AM.
• Breakfast Buffet (noun phrase) - A self-service morning meal with various food options
• Use “breakfast buffet” to ask or talk about morning meals provided by the hotel. Check timing.
• Guest: Do you have a breakfast buffet? Staff: Yes, it’s served in the dining hall.
• Buffet Breakfast - Both phrases are interchangeable depending on preference or hotel policy.
23. I chose this hotel for the amenities offered.
• Amenities (noun (plural)) - Useful or desirable hotel features like a pool or gym
• Use “amenities” to discuss the hotel’s extra features. Great for comparing different accommodation options.
• Guest: What amenities do you provide? Staff: We have a gym, pool, and spa.
• Facilities - Use “facilities” for a more formal tone or when referencing multiple services.
24. I plan to use the hotel gym every morning.
• Gym (noun) - A room or building equipped for physical exercise
• Use “gym” to ask about fitness facilities. Always check hours of operation and access rules.
• Guest: Is the gym open 24 hours? Staff: Yes, just use your room key for access.
• Fitness Center - More formal term often used in brochures or official hotel descriptions.
25. The swimming pool is on the third floor terrace.
• Swimming Pool (noun phrase) - A structure filled with water for swimming
• Use “swimming pool” to confirm pool availability or to ask about its location and rules.
• Guest: Is the swimming pool heated? Staff: Yes, it’s kept at 28°C.
26. We booked a massage at the hotel spa.
• Spa (noun) - A place providing health and beauty treatments
• Use “spa” to inquire about massages, saunas, or wellness services. Check opening hours and fees.
• Guest: Where’s the spa located? Staff: It’s in the basement level.
• Wellness Center - Often used in higher-end hotels, emphasizing holistic treatments.
27. Their suite has a private Jacuzzi on the balcony.
• Jacuzzi (noun) - A hot tub with jets of water
• Use “Jacuzzi” when referencing hot tubs, often a deluxe amenity. Sometimes brand-specific.
• Guest: Does the room come with a Jacuzzi? Staff: Yes, it’s included in the suite.
• Hot Tub - A more general term, though often used interchangeably with Jacuzzi.
28. After the gym, I relax in the sauna.
• Sauna (noun) - A small room used as a hot-air or steam bath
• Use “sauna” to discuss steam or heat-based relaxation. Note any rules about attire.
• Guest: Is the sauna co-ed? Staff: Yes, it’s mixed, so swimsuits are required.
29. I’ll use the hotel’s laundry service for my shirts.
• Laundry Service (noun phrase) - A service that washes and irons your clothes for a fee
• Use “laundry service” to keep clothes clean during your stay. Always check the price list and timing.
• Guest: Do you offer laundry service? Staff: Yes, just fill out the form in your room.
30. Housekeeping cleans our room every day at 10 AM.
• Housekeeping (noun) - The department responsible for cleaning and maintaining rooms
• Use “housekeeping” when requesting fresh towels or room cleaning. They handle daily upkeep.
• Guest: Can housekeeping come later? Staff: Certainly, we’ll note that down.
31. I ordered room service for a late-night snack.
• Room Service (noun phrase) - A service delivering food or other items to a guest’s room
• Use “room service” to request meals delivered. Ask about operating hours or additional fees.
• Guest: Is there a room service menu? Staff: Yes, it’s on the desk.
32. The mini-bar charges are separate from the room rate.
• Mini-bar (noun) - A small fridge or cabinet with drinks and snacks
• Use “mini-bar” to discuss in-room refreshments. Check prices, as they can be high.
• Guest: Does the mini-bar get restocked daily? Staff: Yes, and items are billed to your room.
33. The hotel offers free Wi-Fi in every room.
• Wi-Fi (noun) - Wireless internet connection
• Use “Wi-Fi” when asking about internet access. Always confirm if it’s free and get the login details.
• Guest: Is the Wi-Fi complimentary? Staff: Yes, just log in with your room number.
• Wireless Internet - More formal but interchangeable with Wi-Fi in most contexts.
34. Some hotels charge for internet access.
• Internet Access (noun phrase) - Availability of connecting to the internet
• Use “internet access” if you’re unsure about Wi-Fi specifics. Good for checking coverage areas.
• Guest: Do we have internet access in the lobby? Staff: Yes, there’s a public hotspot.
35. The television in our room has international channels.
• Television (noun) - A device for watching video broadcasts or cable channels
• Use “television” or “TV” to ask about in-room entertainment options. Check for extra channel fees.
• Guest: Does the TV have Netflix? Staff: Yes, just log into your account.
• TV - Common in casual conversation.
36. I can’t find the remote for the TV.
• Remote (noun) - A handheld device used to control the TV or other electronics
• Use “remote” when referencing the controller for TVs or AC units. Keep it in an obvious spot.
• Guest: The remote isn’t working. Staff: We’ll send someone to fix it.
37. The air conditioning keeps the room comfortable in summer.
• Air Conditioning (noun phrase) - A system that cools or warms the air in a room
• Use “air conditioning” to talk about temperature control. Ask for assistance if you can’t find the settings.
• Guest: How do I adjust the air conditioning? Staff: Use the thermostat on the wall.
• AC - A common shorter form; widely understood.
38. The heating is on a timer and kicks in at night.
• Heating (noun) - The system that warms up a room or building
• Use “heating” in colder climates or seasons to ensure comfort. Some rooms have individual thermostats.
• Guest: Could you adjust the heating? Staff: Certainly, we’ll raise the temperature.
39. Could I have extra towels for the pool?
• Towel (noun) - A piece of absorbent cloth used for drying
• Use “towel” when requesting fresh or additional items. Some hotels charge for pool towels, so check first.
• Guest: I need more towels, please. Staff: Housekeeping will bring them right away.
40. Fresh linens are provided daily.
• Linens (noun (plural)) - Bedsheets, pillowcases, and other fabric items on the bed
• Use “linens” to refer to sheets and bedding. Ideal for requests regarding cleanliness or comfort.
• Guest: Could housekeeping change the linens? Staff: Yes, just let us know your preferred time.
41. There’s a hair dryer in the bathroom drawer.
• Hair Dryer (noun phrase) - A device for drying your hair using heated air
• Ask for a “hair dryer” if you don’t see one in the room. Check if the hotel supplies it free.
• Guest: Do you provide hair dryers? Staff: Yes, each room has one.
42. Our bathroom has both a shower and a bathtub.
• Bathroom (noun) - A room containing a toilet and facilities for washing
• Use “bathroom” to discuss restroom facilities in your room. Confirm if it’s shared or private.
• Guest: Does the room have a private bathroom? Staff: Yes, every room has an en-suite.
43. The shower pressure in my room is fantastic.
• Shower (noun) - A device that sprays water for bathing
• Use “shower” to talk about bath facilities. If you need adjustments, contact maintenance or housekeeping.
• Guest: Is the shower working properly? Staff: We’ll send maintenance if there’s an issue.
44. A plush bathrobe is provided in each suite.
• Bathrobe (noun) - A robe worn after bathing or for comfort
• Use “bathrobe” when asking for extra or replaced robes. Usually found in higher-end rooms or suites.
• Guest: Are bathrobes available? Staff: Yes, they’re in the wardrobe.
45. The hotel supplies basic toiletries in each room.
• Toiletries (noun (plural)) - Personal care items like soap, shampoo, and toothpaste
• Use “toiletries” when requesting or referring to personal hygiene products. Some hotels provide limited items.
• Guest: Can I get more toiletries? Staff: Sure, we’ll deliver them shortly.
46. The slippers were already placed beside the bed.
• Slippers (noun (plural)) - Light footwear for indoor use
• Use “slippers” to ask about indoor footwear. Often complimentary in mid- to high-range hotels.
• Guest: Do you offer slippers? Staff: Yes, they’re complimentary in each room.
47. I’ll check out by noon tomorrow.
• Check-out (noun) - The process of leaving a hotel and settling the bill
• Use “check-out” when finishing your stay and paying your final bill. Return your key card and confirm charges.
• Guest: I’d like to check out. Receptionist: Certainly, how was your stay?
• Departure - More general term often used in formal itineraries.
48. The receptionist helped us with our dinner reservations.
• Receptionist (noun) - A staff member who works at the front desk
• Use “receptionist” for the person who checks you in or out. They handle guest inquiries and manage bookings.
• Guest: May I speak to the receptionist? Staff: Yes, right this way.
49. Each occupant must register for safety reasons.
• Occupant (noun) - Someone who occupies or stays in a room
• Use “occupant” when clarifying how many people will stay in the room. This affects pricing and fire safety lists.
• Staff: How many occupants will be in the room? Guest: Just me.
50. Their hotel policy states no pets are allowed.
• Hotel Policy (noun phrase) - Rules and guidelines set by the hotel
• Use “hotel policy” to confirm rules on smoking, pets, cancellations, etc. It saves confusion and extra charges.
• Guest: Can I bring my cat? Staff: Sorry, our hotel policy prohibits pets.
51. We require a credit card to secure the reservation.
• Credit Card (noun phrase) - A payment card that allows purchases on credit
• Use “credit card” for deposits and payments. Always ask if it’s the only payment option or if debit is accepted.
• Staff: May I have a credit card on file? Guest: Here you go.
52. You need to pay a deposit of $100 upon check-in.
• Deposit (noun) - A sum of money placed or kept in a bank account or as security
• Use “deposit” to confirm the amount and the refund conditions. Common for securing bookings or covering incidentals.
• Staff: We’ll refund your deposit at check-out if no damage is found. Guest: That’s fine.
53. The hotel has a limited number of smoking rooms.
• Smoking Room (noun phrase) - A room where smoking is permitted
• Use “smoking room” if you prefer to smoke indoors. Check local laws; many hotels are fully non-smoking now.
• Guest: Can I have a smoking room? Staff: Certainly, we have one on the third floor.
54. I specifically requested a non-smoking room.
• Non-Smoking Room (noun phrase) - A room where smoking is not allowed
• Use “non-smoking room” to ensure a smoke-free environment, especially if you have allergies or preferences.
• Guest: Is this a non-smoking room? Staff: Yes, smoking is prohibited here.
55. Our room has a balcony with a city view.
• Balcony (noun) - A platform enclosed by a wall or railing on the outside of a building
• Use “balcony” for outdoor space attached to a room. Good for fresh air or scenic views.
• Guest: Does the suite come with a balcony? Staff: Yes, it faces the ocean.
56. The room has a spectacular view of the mountains.
• View (noun) - The sight or scenery visible from a particular place
• Use “view” when you care about what you’ll see from the window or balcony. Helps refine room selection.
• Guest: Does this room have a sea view? Staff: Absolutely, it’s on the top floor.
57. We need an accessible room for my grandmother.
• Accessible Room (noun phrase) - A room designed for people with disabilities or limited mobility
• Use “accessible room” to ensure suitable features like grab bars or wider doors. Important for guests with mobility needs.
• Guest: Do you have accessible rooms? Staff: Yes, they’re on the ground floor for easy access.
58. I called ahead to inform them of my late arrival.
• Late Arrival (noun phrase) - Arriving after the usual check-in hours
• Use “late arrival” to let the hotel know you’ll come after regular check-in times, so they hold your room.
• Guest: My flight lands at midnight. Staff: Noted. We accept late arrivals.
59. Can we arrange an early check-in at 11 AM?
• Early Check-in (noun phrase) - Checking into a room before the standard time
• Use “early check-in” if you arrive earlier than standard. Ask politely; sometimes fees apply.
• Guest: Is early check-in possible? Staff: We’ll accommodate if the room is ready.
60. We requested a late check-out at 2 PM.
• Late Check-out (noun phrase) - Leaving the room after the usual check-out time
• Use “late check-out” if you need more time in the room. Fees or limited availability may apply.
• Guest: Can we get a late check-out? Staff: We charge an extra fee for that.
61. Keep your passport in the security deposit box for safety.
• Security Deposit Box (noun phrase) - A safe for valuables, often found in hotel rooms
• Use “security deposit box” to refer to in-room safes. Ideal for valuables like passports or jewelry.
• Guest: How do I set the password on the security deposit box? Staff: Instructions are inside the box.
• Safe - A shorter term widely used by guests and staff alike.
62. I asked for a 6 AM wake-up call.
• Wake-up Call (noun phrase) - A telephone call from reception to wake you at a specific time
• Use “wake-up call” if you want the hotel to call you at a certain time, especially when no alarm is available.
• Guest: Could I get a wake-up call tomorrow? Staff: Sure, what time?
63. You can settle your bill at the front desk.
• Front Desk (noun phrase) - The area of the hotel where guests check in or out
• Use “front desk” in casual conversation for check-in, check-out, or any immediate guest needs.
• Guest: Where’s the front desk? Staff: Over there, near the entrance.
64. Please provide your booking reference at check-in.
• Booking Reference (noun phrase) - A unique code or number associated with your reservation
• Use “booking reference” or “confirmation number” to confirm reservations quickly. Keep it handy for check-in.
• Guest: Here’s my booking reference. Staff: Found it, thank you.
65. I booked my stay through a travel agency.
• Travel Agency (noun phrase) - A business that arranges travel and accommodations for customers
• Use “travel agency” if someone else arranged the booking. They can handle cancellations or special requests.
• Guest: My travel agency handled everything. Staff: Great, we have your details.
66. Our hotel offers free cancellation up to 24 hours before arrival.
• Free Cancellation (noun phrase) - A policy allowing you to cancel without a penalty
• Use “free cancellation” to confirm you won’t be charged if plans change. Always check the time window.
• Guest: Is free cancellation available? Staff: Yes, if you cancel one day in advance.
67. We enjoyed the indoor pool during winter.
• Indoor Pool (noun phrase) - A swimming pool located inside the hotel building
• Use “indoor pool” to ask about weatherproof swimming options. Great for colder climates or year-round use.
• Guest: Is the indoor pool heated? Staff: Yes, it’s heated year-round.
68. The outdoor pool has a bar and lounge area.
• Outdoor Pool (noun phrase) - A swimming pool located outside the hotel building
• Use “outdoor pool” if you prefer swimming under the sun. Ask about seasonal closures or hours.
• Guest: Is the outdoor pool open in winter? Staff: It’s closed in colder months for safety.
69. You need a parking pass to access the garage.
• Parking Pass (noun phrase) - A permit allowing you to park your vehicle in the hotel’s lot
• Use “parking pass” to ensure authorized parking. Check if fees apply or if it’s included.
• Guest: Can I get a parking pass? Staff: Certainly, it’s $10 per day.
70. They offer valet service at the entrance.
• Valet Service (noun phrase) - A service where hotel staff park and retrieve your car
• Use “valet service” for convenience if you don’t want to self-park. Tipping is often appreciated.
• Guest: Do you have valet service? Staff: Yes, just hand your keys to the attendant.
71. We scored a free room upgrade at check-in.
• Room Upgrade (noun phrase) - Moving from a booked room type to a higher category
• Use “room upgrade” to inquire about better rooms or deals. Be polite; upgrades depend on availability.
• Guest: Any chance for a room upgrade? Staff: Let me see what’s available.
72. We requested an extra bed for our child.
• Extra Bed (noun phrase) - An additional bed provided in the room, often for children
• Use “extra bed” if you need more sleeping space. Check for fees or if a rollaway is used.
• Guest: Can we add an extra bed? Staff: Yes, there’s a small daily charge.
73. Is breakfast included in the rate?
• Breakfast Included (phrase) - A rate that covers morning meals in the booking price
• Ask if “breakfast is included” to save on food costs. Confirm what kind of breakfast is offered.
• Guest: Does this rate have breakfast included? Staff: Yes, the buffet is complimentary.
74. We prefer all-inclusive deals for our family vacations.
• All-inclusive (adjective) - A package where meals and certain amenities are included in the price
• Use “all-inclusive” if you want to avoid extra meal charges. Great for budgeting or resort stays.
• Guest: Is this an all-inclusive rate? Staff: Yes, meals and drinks are covered.
75. My reservation number is 1234AB.
• Reservation Number (noun phrase) - A unique identifier for a hotel booking
• Use “reservation number” to swiftly locate booking info. Keep it handy in emails or on your phone.
• Guest: Do you need my reservation number? Staff: Yes, to pull up your details.
76. They have a lounge near the reception with free refreshments.
• Lounge (noun) - A comfortable seating area for guests to relax
• Use “lounge” to find a space to rest or wait. Some lounges offer drinks or snacks.
• Guest: Where’s the lounge area? Staff: Just past the lobby, on the left.
77. Our official check-in time is 3 PM.
• Check-in Time (noun phrase) - The designated hour guests can begin occupying rooms
• Use “check-in time” when scheduling arrival. If you come early, ask for early check-in or luggage storage.
• Guest: What’s the check-in time? Staff: Anytime after 2 PM.
78. Our check-out time is 11 AM.
• Check-out Time (noun phrase) - The designated hour by which guests must vacate rooms
• Use “check-out time” to avoid extra fees. If you need more time, inquire about late check-out.
• Guest: Can we extend the check-out time? Staff: Possibly, for a small fee.
79. The sign shows ‘No Vacancy’ tonight.
• Vacancy (noun) - A free or unoccupied room
• Use “vacancy” to ask if the hotel has open rooms. Often seen on signs or online listings.
• Guest: Do you have any vacancies? Staff: Unfortunately, we’re fully booked.
80. The seasonal rate doubles during the summer holidays.
• Seasonal Rate (noun phrase) - A price that varies depending on high or low tourist seasons
• Use “seasonal rate” when discussing price fluctuations. Good to plan travel around off-peak times.
• Guest: Why is it more expensive now? Staff: Our seasonal rate is higher in peak season.
81. Rates are higher during peak season.
• Peak Season (noun phrase) - The busiest and most expensive time of year for hotels
• Use “peak season” to indicate the high-demand period. Expect higher prices and limited availability.
• Guest: Why are rooms expensive? Staff: It's peak season with heavy demand.
82. Traveling in the off-peak season can save money.
• Off-peak Season (noun phrase) - A period with fewer tourists and lower rates
• Use “off-peak season” to find lower room rates. Availability is better, and places are less crowded.
• Guest: Is it cheaper now? Staff: Yes, it’s our off-peak season.
83. Our hotel offers 24-hour reception for late check-ins.
• 24-hour Reception (noun phrase) - A front desk service available at all times of the day and night
• Use “24-hour reception” when you expect assistance at any time. Great for unpredictable arrival times.
• Guest: Do you have 24-hour reception? Staff: Yes, someone’s always here.
84. The lobby has a currency exchange desk.
• Currency Exchange (noun phrase) - A service converting one country’s currency to another
• Use “currency exchange” if you need local cash. Compare rates; sometimes ATMs or banks offer better deals.
• Guest: Can I exchange dollars for euros here? Staff: Yes, we have a currency exchange on-site.
85. Guests can file complaints at the front desk.
• Complaints (noun (plural)) - Expressions of dissatisfaction made by guests
• Use “complaints” when addressing issues with your stay. State the problem politely for faster resolution.
• Guest: I have a complaint about the noise. Staff: I’m sorry, we’ll address it promptly.
86. Maintenance fixed the air conditioner promptly.
• Maintenance (noun) - The department responsible for fixing and repairing hotel facilities
• Use “maintenance” for repairs or technical issues in your room. Promptly report problems to ensure quick fixes.
• Guest: My sink is leaking. Staff: We’ll alert maintenance right away.
87. Always locate the nearest fire exit in your hotel.
• Fire Exit (noun phrase) - A designated emergency exit in case of fire
• Use “fire exit” to identify safe evacuation routes. It’s crucial to note on arrival for emergencies.
• Guest: Where is the nearest fire exit? Staff: Turn left; it’s at the end of the corridor.
88. The reception area was busy with new arrivals.
• Reception Area (noun phrase) - The space around the front desk where guests are welcomed
• Use “reception area” to describe the surroundings of the front desk. It often includes seating and brochures.
• Guest: Should I wait in the reception area? Staff: Yes, we’ll call you soon.
89. We chose a half-board meal plan for breakfast and dinner.
• Meal Plan (noun phrase) - A pre-set arrangement for meals during a hotel stay
• Use “meal plan” when discussing inclusive dining options. Clarify which meals are included before booking.
• Guest: What meal plan options are available? Staff: We offer breakfast-only or half-board.
90. We enjoyed in-room dining after a long day of travel.
• In-room Dining (noun phrase) - Food service delivered to your hotel room
• Use “in-room dining” if you prefer meals delivered. Typically involves an extra charge or service fee.
• Guest: Does the hotel offer in-room dining? Staff: Yes, order via the menu on your TV.
91. Access to the executive lounge is included with our suite.
• Executive Lounge (noun phrase) - An exclusive area for guests in higher-tier rooms, often offering refreshments
• Use “executive lounge” if you have premium booking privileges. A perk for business or elite members.
• Guest: Where’s the executive lounge? Staff: It’s on the top floor, accessible with your key.
92. We arranged a car rental through the concierge.
• Car Rental (noun phrase) - A service that rents cars to hotel guests
• Use “car rental” for transport needs beyond taxis. Compare rates and insurance terms.
• Guest: Does the hotel offer car rental? Staff: Yes, we partner with a local agency.
93. We used the hotel’s baggage storage after check-out.
• Baggage Storage (noun phrase) - A place to keep luggage before check-in or after check-out
• Use “baggage storage” to hold luggage temporarily, especially useful if you arrive early or leave late.
• Guest: Can I store my bags here until evening? Staff: Yes, we have baggage storage.
94. Their hospitality made our stay memorable.
• Hospitality (noun) - Friendly and generous reception of guests
• Use “hospitality” to describe the warm service you receive. It’s a compliment to staff and management.
• Guest: Thank you for your hospitality. Staff: We hope to see you again soon!
95. I read positive guest reviews before booking.
• Guest Review (noun phrase) - Feedback or rating given by a customer about their hotel experience
• Use “guest review” to reference or leave feedback about your stay. Often found on travel websites.
• Guest: I’ll leave a guest review online. Staff: Thank you, we appreciate feedback!
96. According to our travel itinerary, we’ll be at this hotel for two nights.
• Travel Itinerary (noun phrase) - A detailed plan of your trip including transport and accommodations
• Use “travel itinerary” when discussing your entire trip schedule. Ensures hotels align with flights or tours.
• Guest: Could you confirm my travel itinerary details? Staff: Sure, let’s verify your arrival and departure.
97. The room upgrade fee for a suite is $50 per night.
• Room Upgrade Fee (noun phrase) - The extra cost to upgrade to a better room category
• Use “room upgrade fee” to clarify extra costs for better accommodations. Always confirm final total cost.
• Guest: How much is the room upgrade fee? Staff: It’s an additional $30 per night.
98. I received a confirmation email with the booking details.
• Confirmation Email (noun phrase) - An email verifying your reservation or request
• Use “confirmation email” to have written proof of your booking details. Keep it handy for check-in.
• Guest: Can you resend my confirmation email? Staff: Sure, what’s your address?
99. Let me verify your reservation details: room type, dates, and rate.
• Reservation Details (noun phrase) - All the relevant information about your hotel booking
• Use “reservation details” to cross-check arrival date, room type, and price. Important for accurate check-in.
• Guest: Where can I see my reservation details? Staff: In your confirmation email or online account.
100. I used an online booking platform to compare hotels.
• Booking Platform (noun phrase) - A website or service used to make hotel reservations
• Use “booking platform” to specify the site or service you used for reservations. Handy for reference if issues arise.
• Guest: Which booking platform did you use? Friend: I used a popular travel site.
101. Due to overbooking, they moved us to a partner hotel.
• Overbooking (noun) - When a hotel accepts more reservations than available rooms
• Use “overbooking” to discuss situations where a hotel has too many reservations. Ask for alternatives or compensation.
• Guest: Why isn’t my room available? Staff: We experienced an overbooking issue, and we apologize.