[English 101] TECH SUPPORT - Basic troubleshooting terms for devices

Teaching Material

1. You can reboot your phone if the screen becomes unresponsive.
• Reboot (verb) - To turn a device off and on again to fix minor glitches or refresh the system.
• Use 'reboot' when suggesting a quick fix for unresponsive or slow devices. It's typically the first troubleshooting step.
• Let me reboot my laptop before calling the help desk.
• power cycle - Use 'power cycle' for a more technical tone when instructing someone to remove power, wait, and then restore it.
2. Please restart your computer once the update finishes.
• Restart (verb) - To shut down and start a device again, usually to refresh its processes or apply updates.
• Use 'restart' in both casual and professional tech support contexts. It’s an easy solution that often resolves software bugs.
• I'll restart my tablet to see if it resolves the app crash.
• reload - Use 'reload' when referring to restarting a specific program or page rather than the entire device.
3. You must login to the portal before downloading files.
• Login (verb) - To enter credentials (username and password) to access a device or service.
• Use 'login' when guiding someone to enter their credentials on a website or device. It's a common term in daily tech support scenarios.
• Could you login to your account and check your messages?
• sign in - Use 'sign in' for a more user-friendly expression. It's equivalent to 'login' in most contexts.
4. Your username is usually your email address in our system.
• Username (noun) - The name or identification used to access an account on a device or website.
• Use ‘username’ to clarify which specific identification a user should enter. It’s often paired with a password for authentication.
• What's your username for this platform?
• user ID - Use 'user ID' in more formal or system-based contexts, especially in internal corporate settings.
5. Ensure your password includes letters, numbers, and symbols.
• Password (noun) - A secret string of characters used to authenticate and secure an account.
• Use 'password' when emphasizing security. Remind users to create strong, unique combinations to protect their data.
• I forgot my password and need to reset it.
• passcode - Use 'passcode' especially for mobile devices or simpler login systems that rely on digits.
6. Check if the router lights are on and stable.
• Router (noun) - A networking device that forwards data between computer networks, providing internet access.
• Use 'router' when troubleshooting home or office internet connectivity. It's the primary device managing data flow.
• I might reset my router if the Wi-Fi is still not working.
• network hub - Use 'network hub' to emphasize the router's role as the core device in local connectivity.
7. Make sure the modem is plugged into the wall jack securely.
• Modem (noun) - A device that converts digital data to analog signals and vice versa, enabling internet connection.
• Use 'modem' for discussions involving broadband or cable internet signals. It's usually paired with a router for full functionality.
• If the modem isn’t showing any lights, it might be disconnected.
• network converter - Use 'network converter' in more technical discussions about data signal conversion processes.
8. Is your Wi-Fi turned on under your phone’s settings?
• Wi-Fi (noun) - A wireless networking technology that allows devices to connect to the internet or communicate wirelessly.
• Use 'Wi-Fi' when discussing wireless internet connectivity. It’s a casual, universally recognized term.
• I need the Wi-Fi password to connect my laptop.
• wireless connection - Use 'wireless connection' for a more formal or technical reference to Wi-Fi.
9. You can use an Ethernet cable for a more stable connection.
• Ethernet (noun) - A wired networking standard used for local area networks (LAN).
• Use 'Ethernet' when recommending a direct, faster, and more reliable connection, often for troubleshooting slow internet.
• Try plugging in an Ethernet cable to see if your speed improves.
• wired connection - Use 'wired connection' in casual conversations to emphasize the presence of a physical cable.
10. Check if there’s a new firmware update for your router.
• Firmware (noun) - Software embedded in hardware devices, controlling their functions at a low level.
• Use 'firmware' when referring to updates or fixes for hardware-based software. It's crucial for device stability.
• I had to install new firmware on my camera to fix the focus issue.
• embedded software - Use 'embedded software' in detailed tech support explanations to highlight the hardware-level integration.
11. The software might be corrupted if it keeps crashing.
• Software (noun) - Programs and applications that run on a device, providing various functionalities.
• Use 'software' for all programs, whether on mobile, desktop, or other devices. It's a broad term in troubleshooting.
• You’ll need to update your software to use the new features.
• programs - Use 'programs' for everyday references to software, especially in casual conversation.
12. The hardware seems fine, so the issue might be software-related.
• Hardware (noun) - Physical components of a device, such as the motherboard, CPU, or keyboard.
• Use 'hardware' when diagnosing physical malfunctions. It contrasts with ‘software’ problems in tech support.
• I dropped my phone, so I’m worried about hardware damage.
• physical components - Use 'physical components' in explanations that differentiate between concrete parts and intangible software.
13. Remember to update your antivirus regularly.
• Update (verb) - To bring software or firmware to a newer version with improvements or fixes.
• Use 'update' to address software improvements or security patches. It's a critical step to keep devices secure.
• Did you update the application before it started crashing?
• refresh - Use 'refresh' for smaller tasks like reloading pages or data, though it sometimes overlaps with 'update.'
14. I’m planning to upgrade my RAM for smoother performance.
• Upgrade (verb) - To move to a newer or higher level of hardware or software for better performance.
• Use 'upgrade' when suggesting a significant improvement, like new hardware parts or a higher-tier software plan.
• Have you considered upgrading to the pro version?
• enhance - Use 'enhance' when discussing smaller improvements or adding new features.
15. Install the new printer driver to make it work properly.
• Install (verb) - To set up or place software, applications, or hardware so they can be used.
• Use 'install' when instructing users to put software or devices in place. It's a standard step during setup.
• I’ll install this antivirus program on my PC today.
• set up - Use 'set up' for a less technical feel, often implying a guided or simpler process.
16. You might need to uninstall any conflicting programs first.
• Uninstall (verb) - To remove software or applications from a device.
• Use 'uninstall' when suggesting the removal of problematic or outdated software. It’s often a second step after diagnosing conflicts.
• I’ll uninstall the old version before installing the update.
• remove - Use 'remove' for simpler communication, especially when guiding non-technical users.
17. A missing driver can cause your printer to stop working.
• Driver (noun) - A specialized software that controls or enables communication between hardware and the operating system.
• Use 'driver' for hardware-specific software. Outdated or missing drivers are a common culprit for device issues.
• I think I need to install a new graphics driver.
• device driver - Use 'device driver' in formal tech documentation or when specifying the hardware component.
18. Your PC might be infected with malware, causing these random pop-ups.
• Malware (noun) - Malicious software designed to disrupt, damage, or gain unauthorized access to a system.
• Use 'malware' to cover viruses, ransomware, spyware, and other harmful programs. Emphasize security measures when discussing it.
• I’m running a full scan to check for malware.
• malicious software - Use 'malicious software' in formal warnings or policy documents to explain potential threats clearly.
19. The virus spreads rapidly if you click on suspicious links.
• Virus (noun) - A harmful program that replicates itself and infects other files or systems.
• Use 'virus' specifically for self-replicating malicious code. Remind users not to download unknown attachments.
• I think my laptop has a virus because it’s acting strangely.
• infectious code - Use 'infectious code' when explaining the technical nature of a virus in advanced troubleshooting contexts.
20. This bug prevents the app from opening on certain phones.
• Bug (noun) - An error or flaw in software or code that causes unexpected issues.
• Use 'bug' in casual or professional contexts to describe unexpected software behavior. Encourage updates or patches to resolve it.
• The developer said they’ll fix the bug in the next update.
• error in code - Use 'error in code' in more formal explanations or detailed technical reports.
21. There’s a small glitch causing the screen to flicker.
• Glitch (noun) - A minor malfunction or short-term fault in a system.
• Use 'glitch' for temporary or minor software/hardware issues that typically resolve quickly or with a restart.
• My game had a glitch, so I had to restart it.
• hiccup - Use 'hiccup' informally to indicate a trivial, short-lived problem.
22. The program will crash if it can’t handle the heavy load.
• Crash (verb) - A sudden failure of a program or operating system, causing it to stop working.
• Use 'crash' to describe critical failures that force a shutdown or freeze. Commonly used when apps or systems stop abruptly.
• My laptop crashed in the middle of editing a document.
• breakdown - Use 'breakdown' to emphasize the severity or total halt of operations.
23. If your screen continues to freeze, you may need to force quit the app.
• Freeze (verb) - To halt responsiveness, preventing any input from working on a device or application.
• Use 'freeze' when describing unresponsive states. Often resolved by restarting the affected application or device.
• My computer froze, so I had to reboot it.
• lock up - Use 'lock up' informally, especially in casual speech, to describe total immobility.
24. The video lags whenever my internet connection weakens.
• Lag (noun) - A delay in response or performance, typically due to slow processing or network issues.
• Use 'lag' for performance delays related to network speed or device capabilities. Checking internet or system resources helps.
• I can’t play online games because there’s too much lag.
• delay - Use 'delay' in broader contexts, not just limited to technology.
25. A technician can diagnose the reason behind frequent crashes.
• Diagnose (verb) - To analyze a problem or symptom to identify the underlying cause.
• Use 'diagnose' for investigating complex or unclear issues. It implies deeper analysis and technical understanding.
• Could you diagnose why my phone keeps rebooting randomly?
• analyze - Use 'analyze' for broader or more detailed evaluations, often involving data or logs.
26. We need to troubleshoot the network to see why it's dropping connections.
• Troubleshoot (verb) - To find and solve problems in a system or device methodically.
• Use 'troubleshoot' when referring to the step-by-step process of locating and resolving technical problems.
• Let’s troubleshoot your printer issues step by step.
• problem-solve - Use 'problem-solve' in more general contexts, not restricted to technology.
27. If you encounter an issue connecting to the internet, reboot your router first.
• Issue (noun) - A problem or difficulty with a device, software, or process.
• Use 'issue' as a general term for any technical problem. It's versatile and commonly used in tech support conversations.
• I’m having an issue updating my phone’s software.
• concern - Use 'concern' in more formal contexts or when issues significantly affect users' experience.
28. An error appears whenever I try to open this file.
• Error (noun) - A message or indication that something has gone wrong with an operation or process.
• Use 'error' to discuss a specific fault or message that signals a problem. Encourage users to record error codes for support.
• Did you note the exact error code on the screen?
• fault - Use 'fault' in more formal or technical reports on system malfunctions.
29. The patch will fix the bug causing frequent crashes.
• Fix (verb) - To repair, resolve, or correct a malfunction or fault.
• Use 'fix' when confidently addressing how to resolve an identified problem. It's straightforward and user-friendly.
• Could you fix my internet connection? It keeps dropping.
• resolve - Use 'resolve' in more formal contexts, often highlighting a complete solution to the problem.
30. Download the latest patch to address the security flaw.
• Patch (noun) - A software update designed to correct specific bugs or security vulnerabilities.
• Use 'patch' when focusing on incremental or security-focused updates. Patches often target one or a few specific issues.
• The developer released a patch for the game’s crashing issue.
• update fix - Use 'update fix' to describe a patch in plain terms, especially for non-technical users.
31. You must configure your email client before sending messages.
• Configure (verb) - To arrange or set up software/hardware settings for proper operation.
• Use 'configure' when directing someone to adjust preferences or settings. It often implies a slightly technical process.
• I’ll configure the new printer so everyone in the office can use it.
• set up - Use 'set up' for a simpler, more casual tone in everyday scenarios.
32. Open the Settings app to enable Bluetooth.
• Settings (noun) - Options or preferences that can be adjusted to control device or software behavior.
• Use 'settings' when guiding users to a dedicated menu or interface for customizing a device or application.
• Check your volume settings if the sound is too low.
• preferences - Use 'preferences' when discussing personal or user-specific configurations, especially in Mac or app contexts.
33. Perform a factory reset only if other troubleshooting steps fail.
• Factory reset (noun phrase) - A procedure returning a device to its original default settings, erasing personal data and custom configurations.
• Use 'factory reset' as a final step when all else fails. Warn users about data loss and backup necessities first.
• I might do a factory reset on my phone to clear persistent errors.
• restore default - Use 'restore default' if you want a more generic term for returning original settings.
34. Schedule a backup of important files weekly.
• Backup (noun) - A saved copy of data to prevent loss if the original is damaged or lost.
• Use 'backup' when emphasizing data security. Encourage users to back up critical files regularly before major updates.
• Do you have a backup of your photos on the cloud?
• save copy - Use 'save copy' in everyday language to stress the importance of creating a duplicate of important data.
35. You can restore your files from yesterday’s backup.
• Restore (verb) - To bring data or a device back to a previous state, often from a backup.
• Use 'restore' when guiding users to revert to a known good state, especially after data loss or major errors.
• I’ll restore the system to an earlier point when it was working fine.
• recover - Use 'recover' in urgent scenarios where data has been lost or corrupted.
36. Check if your laptop is still under warranty before paying for repairs.
• Warranty (noun) - A guarantee by the manufacturer or seller to repair or replace defective products within a set period.
• Use 'warranty' when users inquire about coverage or free repairs. Prompt them to keep receipts and note coverage limits.
• I hope my phone is still in the warranty period for a free fix.
• guarantee - Use 'guarantee' when discussing broader assurances beyond official repair coverage.
37. Submit a support ticket and our team will get back to you soon.
• Support ticket (noun phrase) - A formal request for technical help, often submitted online or via a helpdesk system.
• Use 'support ticket' to track and manage user issues systematically. It's a standard in customer or IT support environments.
• I opened a support ticket yesterday for my printer issue.
• help request - Use 'help request' to describe a simpler or more informal way of asking for support.
38. Contact customer service for a replacement if the product is defective.
• Customer service (noun phrase) - A department or team dedicated to assisting customers with product or service issues.
• Use 'customer service' when referring to general product or service support. It’s broad and covers many types of help.
• I spoke with customer service and they helped reset my account.
• help desk - Use 'help desk' in a more technical or corporate environment, often focusing on IT issues.
39. Check your firewall settings; it might be blocking the application.
• Firewall (noun) - A security system controlling incoming and outgoing network traffic based on rules.
• Use 'firewall' when discussing network security or blocked connections. Remind users to allow trusted apps or updates.
• My firewall keeps asking for permission when I run new software.
• security filter - Use 'security filter' for a simpler explanation of firewall functionality, especially to non-experts.
40. Which browser do you use: Chrome, Firefox, or Safari?
• Browser (noun) - Software that allows you to access and view websites on the internet.
• Use 'browser' when discussing web access issues, slow loading, or settings changes. It's essential in everyday internet use.
• My browser keeps crashing whenever I load multiple tabs.
• web navigator - Use 'web navigator' in more formal or descriptive contexts, although it's less common than 'browser.'
41. Clear your browser cache to remove old, stored files.
• Cache (noun) - A temporary storage area for frequently accessed data, meant to speed up processes.
• Use 'cache' when troubleshooting slow performance or outdated data display. Clearing it often resolves browser or app glitches.
• I'll empty the cache to fix the loading issues.
• temporary storage - Use 'temporary storage' when explaining the function of cache in simpler terms.
42. Enabling cookies helps personalize your online experience.
• Cookies (noun) - Small files stored by websites to remember user preferences and track activity.
• Use 'cookies' when discussing personalized settings or login issues. Remind users that clearing cookies can log them out of sites.
• I cleared my cookies, and now I have to log in again everywhere.
• site data - Use 'site data' when explaining broader stored elements beyond just cookies.
43. Find your IP address to set up remote access.
• IP address (noun phrase) - A numerical label assigned to devices on a network for identification and communication.
• Use 'IP address' in network troubleshooting to identify devices. It's essential for advanced configurations and remote connections.
• Could you check if your IP address is in the correct range?
• internet protocol - Use 'internet protocol' in formal training or documentation explaining how networks route data.
44. If your DNS is down, websites might not load at all.
• DNS (noun) - Domain Name System: translates domain names into numerical IP addresses.
• Use 'DNS' when websites fail to resolve or load. Changing DNS settings can improve speed or bypass region blocks.
• I changed my DNS to a public service for faster browsing.
• domain service - Use 'domain service' for a broader explanation in simpler language, though 'DNS' is more common.
45. You need a domain to host your personal website.
• Domain (noun) - The registered address of a website, such as example.com.
• Use 'domain' when setting up or troubleshooting websites, emails, or hosting. It's the recognizable name for an online presence.
• What’s the domain name for your company’s intranet?
• website address - Use 'website address' in everyday conversation or with less technical audiences.
46. Paste the URL in your browser’s address bar.
• URL (noun) - Uniform Resource Locator: the web address used to locate a resource on the internet.
• Use 'URL' when giving or requesting a direct link. It's a standard term in web browsing and tech support.
• Could you send me the exact URL of the page you’re seeing?
• web link - Use 'web link' for casual conversations or when explaining link sharing to non-tech users.
47. Beware of phishing emails asking for personal data.
• Phishing (noun) - A fraudulent attempt to obtain sensitive information by pretending to be a trustworthy entity.
• Use 'phishing' when warning about fake emails or messages. Advise users not to click suspicious links or reveal personal info.
• I received a phishing message that looked like it came from my bank.
• fraud attempt - Use 'fraud attempt' in broader contexts to describe any scam, not only digital.
48. Check your spam folder for the verification email.
• Spam (noun) - Unsolicited, often irrelevant or promotional messages sent in bulk.
• Use 'spam' when referring to unwanted emails or messages. Encourage filtering and cautious clicking to avoid risks.
• I’m getting a lot of spam messages lately. I need a better filter.
• junk mail - Use 'junk mail' in casual conversation, particularly about email or physical mail promotions.
49. Don’t share your login credentials with anyone.
• Login credentials (noun phrase) - Information (username and password) required to log into an account.
• Use 'login credentials' to emphasize security and proper handling of sensitive data.
• Your login credentials might be invalid; please reset your password.
• sign-in details - Use 'sign-in details' for simpler, everyday usage when instructing non-technical users.
50. Only the administrator can install programs on these computers.
• Administrator (noun) - A user with special privileges to manage system settings, install software, and modify accounts.
• Use 'administrator' when advanced permissions are required. This role can override or configure crucial security settings.
• I can’t change the settings; I’m not the administrator here.
• system admin - Use 'system admin' in professional or corporate settings, often for IT staff members.
51. You need proper permissions to change the network configurations.
• Permissions (noun) - The rights granted to users or applications to access or modify certain files, settings, or data.
• Use 'permissions' when guiding users on access rights. Clarifying these helps avoid security risks and usage blocks.
• I can’t delete this folder because I don’t have the right permissions.
• access rights - Use 'access rights' to describe the formal or technical side of user privileges.
52. Create an account to start using the cloud service.
• Account (noun) - A personal or organizational profile, often requiring a username and password.
• Use 'account' in any scenario where users sign up or log in. It’s key to online and system-based services.
• I’m locked out of my account because I forgot my password.
• user profile - Use 'user profile' when emphasizing settings, preferences, or personal data stored for that user.
53. Adjust your spam filter if important emails go to junk.
• Spam filter (noun phrase) - A program or feature that identifies and separates unwanted or harmful messages from legitimate ones.
• Use 'spam filter' when helping users manage or refine email settings. It’s essential for avoiding clutter and scams.
• My spam filter is catching even valid emails now.
• junk blocker - Use 'junk blocker' casually to describe any mechanism preventing unwanted mail or messages.
54. Heavy downloads can consume a lot of bandwidth.
• Bandwidth (noun) - The maximum rate of data transfer across a network or internet connection.
• Use 'bandwidth' when discussing network capacity or slow speeds. Encourage limiting large downloads during critical tasks.
• I’m sharing bandwidth with multiple devices, so my speed dropped.
• data capacity - Use 'data capacity' for clearer explanations to non-technical users about network limits.
55. Overheating can cause your computer to slow down or crash.
• Overheating (noun) - A condition in which a device becomes excessively hot, risking damage or shutdown.
• Use 'overheating' when devices show high temperatures or fans run loudly. Suggest better ventilation or hardware checks.
• My laptop keeps overheating; I might need a cooling pad.
• heat overload - Use 'heat overload' in informal contexts to explain that a device is getting too hot.
56. Your computer won’t boot if the power supply is faulty.
• Power supply (noun phrase) - A device or component providing power to a computer or other electronic systems.
• Use 'power supply' when diagnosing sudden device shutdowns or power-related issues. It’s critical in desktop PCs or servers.
• I replaced the power supply to fix random shutdowns.
• electrical source - Use 'electrical source' for less specific references to power components across various devices.
57. Use the correct charger to avoid damaging your battery.
• Charger (noun) - A device used to replenish a battery’s power in phones, laptops, or other electronics.
• Use 'charger' in daily conversations about powering portable devices. Recommend using the official charger for compatibility.
• I can’t find my phone charger anywhere.
• power adapter - Use 'power adapter' in more formal or technical contexts highlighting voltage or connector types.
58. My laptop battery lasts about four hours after a full charge.
• Battery (noun) - A component that stores energy and powers devices without direct electrical input.
• Use 'battery' for all portable devices. Monitoring battery health or usage is crucial in troubleshooting power issues.
• This phone’s battery drains too quickly; I might need a new one.
• power cell - Use 'power cell' when discussing the technical or chemical nature of the battery.
59. If the touchscreen isn’t responding, clean it or reboot the device.
• Touchscreen (noun) - A display that detects and responds to direct touch input.
• Use 'touchscreen' when addressing input issues on phones, tablets, or touch-enabled monitors. Fingerprints or dirt often cause problems.
• I love using the touchscreen on my tablet for drawing.
• interactive display - Use 'interactive display' in product descriptions or presentations highlighting user engagement.
60. Check if the keyboard is connected properly.
• Keyboard (noun) - A panel of keys used to input characters and commands into a computer or device.
• Use 'keyboard' for typing issues or hardware checks. Instruct users to test multiple ports or verify wireless connections.
• My keyboard suddenly stopped typing the correct letters.
• typing board - Use 'typing board' casually or humorously; the standard term is still 'keyboard.'
61. Try a different USB port if your mouse isn’t responding.
• Mouse (noun) - A hand-held pointing device used to control the cursor on a computer screen.
• Use 'mouse' when guiding users on pointer movement or clicking issues. Wireless mice may need battery checks.
• My mouse is lagging; maybe the battery is dying.
• pointer device - Use 'pointer device' if referencing trackballs, styluses, or other cursor controllers in a broader sense.
62. Enable tap-to-click in your trackpad settings for convenience.
• Trackpad (noun) - A touch-sensitive area on laptops for controlling the cursor without a mouse.
• Use 'trackpad' when dealing with cursor issues on a laptop. Cleaning or checking driver settings often solves problems.
• My laptop’s trackpad isn’t responding to gestures anymore.
• touchpad - Use 'touchpad' for the same hardware; some laptop manufacturers use this term interchangeably.
63. Check if your monitor is getting power and connected by a proper cable.
• Monitor (noun) - A screen or display device for viewing computer output.
• Use 'monitor' when guiding checks on display-related issues. Cable or power checks are the first troubleshooting steps.
• My monitor flickers sometimes; it might be the cable or the port.
• display screen - Use 'display screen' in more casual references or when describing TVs and other display devices.
64. Increase the resolution for sharper images, if supported by your monitor.
• Resolution (noun) - The number of pixels displayed on a screen, determining clarity and detail.
• Use 'resolution' when discussing image sharpness or clarity. This often involves adjusting device settings or checking compatibility.
• My game looks blurry; I should raise the resolution.
• screen clarity - Use 'screen clarity' for a more descriptive, user-friendly explanation.
65. Adjust the brightness to reduce eye strain in low light.
• Brightness (noun) - The level of light emitted by a screen or display.
• Use 'brightness' when assisting users with display comfort, battery life, or screen clarity. Usually adjusted in settings.
• The brightness on my phone is too low; I can barely see anything.
• light level - Use 'light level' casually if explaining screen adjustments to non-technical audiences.
66. Your network might be down if multiple devices can’t get online.
• Network (noun) - A group of connected devices or systems sharing data and resources.
• Use 'network' to talk about connectivity among devices. Check routers, modems, and cables when diagnosing network failures.
• Is your home network password-protected?
• system of connections - Use 'system of connections' for a descriptive explanation in broader contexts.
67. Pair your headphones via Bluetooth in the settings menu.
• Bluetooth (noun) - A wireless technology standard used for short-range data exchange between devices.
• Use 'Bluetooth' for connecting wireless peripherals like speakers, headsets, or keyboards. Check pairing modes for issues.
• My Bluetooth speaker won’t connect to my phone.
• wireless link - Use 'wireless link' in simpler descriptions or for comparing different types of wireless technologies.
68. You can sync your contacts so they appear on all devices.
• Sync (verb) - To match data across multiple devices or applications, ensuring consistency.
• Use 'sync' when aligning data or schedules across platforms. Often requires logging in with the same account credentials.
• I need to sync my calendar with my phone and laptop.
• synchronize - Use 'synchronize' for a formal context or in instructions describing detailed multi-device coordination.
69. Install a plug-in to enable extra editing tools in your software.
• Plug-in (noun) - An add-on or extension that adds specific features or functions to a program.
• Use 'plug-in' when users want to extend functionality without changing the main program. Common in browsers and media software.
• I downloaded a plug-in for better video effects.
• add-on - Use 'add-on' for simpler user guidance or when describing extra features for browsers and apps.
70. Connect your console to the TV using an HDMI cable.
• HDMI (noun) - High-Definition Multimedia Interface: a cable and port for transmitting digital audio and video.
• Use 'HDMI' when dealing with modern audio/video connections. Confirm cable version compatibility for 4K or high refresh rates.
• I need a spare HDMI port for my second monitor.
• video interface - Use 'video interface' as a broad term for different cable standards, including DVI, VGA, and HDMI.
71. Plug the USB flash drive into the front port.
• USB (noun) - Universal Serial Bus: a common interface for connecting peripherals like keyboards and external drives.
• Use 'USB' for nearly all modern device connections. Remind users about different port types like USB-A, USB-C, or micro-USB.
• I can’t find a free USB slot for my new mouse.
• universal serial bus - Use 'universal serial bus' in technical explanations or product descriptions, especially for port type details.
72. Ensure you have the correct connector type for your phone.
• Connector (noun) - A physical interface linking cables and devices, enabling data or power transfer.
• Use 'connector' when discussing cables and ports. Mismatched connectors are common reasons for device malfunctions.
• This connector doesn't fit my tablet; I need a USB-C version.
• link port - Use 'link port' in casual or simplified tech explanations, especially for novices.
73. Use a headset for clearer audio during video conferences.
• Headset (noun) - Headphones combined with a microphone, often used for calls or gaming.
• Use 'headset' when advising users who need both microphone input and headphone output. Check for compatibility with devices.
• I need a headset so I can talk hands-free while gaming.
• headphones with mic - Use 'headphones with mic' to clarify the function in simpler terms, especially for non-gamers.
74. Wireless earphones are convenient for workouts.
• Earphones (noun) - Small earpieces that fit into the ear canal or rest on the ear, used for audio playback.
• Use 'earphones' for portable, personal listening. They may not include a microphone, so confirm if user needs calls functionality.
• I lost my earphones, so I can’t join the call privately.
• earbuds - Use 'earbuds' casually; they’re popular for everyday and on-the-go audio listening.
75. Ensure your webcam is enabled in the meeting app’s settings.
• Webcam (noun) - A camera designed to stream or record video through a computer or device.
• Use 'webcam' when guiding video call setups or troubleshooting camera feeds. Permissions or driver updates can fix common issues.
• I need a better webcam for high-resolution video calls.
• camera device - Use 'camera device' when describing built-in cameras on laptops, tablets, or external USB cams.
76. Check if your microphone is muted in the app settings.
• Microphone (noun) - A device that captures audio input for recording or transmission.
• Use 'microphone' for audio capture issues. Direct users to unmute, adjust volume levels, or check drivers.
• No one can hear me; is my microphone working?
• audio input - Use 'audio input' in a broader context, especially when discussing multiple sound-capturing methods.
77. Update your audio driver if the speakers aren’t detected.
• Audio driver (noun) - Software that enables your operating system to communicate with audio hardware.
• Use 'audio driver' when there are issues with sound output or input. Advise checking manufacturer websites for updates.
• I reinstalled my audio driver to fix the sound issue.
• sound driver - Use 'sound driver' interchangeably, especially in casual contexts or quick instructions.
78. My external speaker isn’t producing any audio.
• Speaker (noun) - A device that outputs sound, either built-in or external.
• Use 'speaker' to discuss sound output problems. Remind users to check volume settings, cables, or Bluetooth connections.
• Check if your speaker volume is turned up.
• audio output - Use 'audio output' in a broader tech context that includes headphones, external amplifiers, or speakers.
79. Unmute your mic so we can hear you in the conference call.
• Mute (verb) - A setting or button that disables the microphone or sound output.
• Use 'mute' when instructing users to turn off or on sound input/output quickly. It’s common in conferencing tools.
• I had my computer on mute, so I didn’t realize the video was playing.
• silent mode - Use 'silent mode' when discussing phone or device settings that block notifications or sounds entirely.
80. Enable notifications to stay updated with system alerts.
• Notifications (noun) - Alerts or messages that inform users about events or updates within apps or systems.
• Use 'notifications' when guiding users on alert preferences. Adjusting them can help manage focus or track important messages.
• I’m turning off notifications for that app; it’s too distracting.
• alerts - Use 'alerts' in more formal or urgent contexts, like security warnings or critical updates.
81. Disable pop-up blockers if the site needs to open extra windows.
• Pop-up (noun) - A small window or dialog box that appears suddenly on screen, often used for ads or notifications.
• Use 'pop-up' when discussing intrusive ads or necessary prompts. Often related to browser settings or malware concerns.
• I keep getting pop-ups asking me to install random software.
• on-screen window - Use 'on-screen window' to describe any new window that opens automatically, emphasizing its function rather than intrusion.
82. Install a password manager extension for added security.
• Extension (noun) - A small software module adding features to a larger program, typically a web browser.
• Use 'extension' for lightweight add-ons in browsers or certain apps. Encourage reputable sources to avoid malware.
• I use an ad-blocking extension in my browser.
• add-on tool - Use 'add-on tool' for simpler references, especially outside of browser context.
83. Enable the hotspot on your phone to share mobile data.
• Hotspot (noun) - A physical location or device offering internet access, often via Wi-Fi.
• Use 'hotspot' when discussing Wi-Fi sharing or mobile tethering. It's helpful in remote support situations without direct Wi-Fi.
• I used my phone’s hotspot when my home internet went down.
• Wi-Fi zone - Use 'Wi-Fi zone' when explaining coverage areas in public places, like cafes or airports.
84. Save your files to cloud storage to access them anywhere.
• Cloud storage (noun phrase) - Online platforms where data is stored remotely and accessed via the internet.
• Use 'cloud storage' when advising users on data backup and remote accessibility. It’s convenient yet requires secure logins.
• I’ll upload these photos to cloud storage for backup.
• online drive - Use 'online drive' in casual discussions or with those new to the concept of cloud technology.
85. Monitor your data usage to avoid extra charges on mobile plans.
• Data usage (noun phrase) - The amount of data consumed by a device or application over a network.
• Use 'data usage' when helping users optimize or limit downloads, streaming, or background app consumption.
• My monthly data usage is high because I stream music a lot.
• bandwidth consumption - Use 'bandwidth consumption' if you want a more technical phrase, often relevant in IT or network contexts.
86. Enable encryption on your backups for added security.
• Encryption (noun) - The process of converting data into a coded form to prevent unauthorized access.
• Use 'encryption' when discussing data privacy or secure file transfers. Highlight the need for strong keys or passwords.
• Is the data encrypted before it’s sent to the server?
• data protection - Use 'data protection' in broader discussions about privacy and security, beyond just encryption.
87. You need the correct key to decrypt these files.
• Decrypt (verb) - To convert encrypted data back into its readable format.
• Use 'decrypt' when guiding the restoration of protected information. Emphasize the importance of secure key management.
• I can’t decrypt this file without the password.
• decode - Use 'decode' in more general or simpler contexts, not necessarily tied to cryptographic processes.
88. Zip those photos to email them more easily.
• Zip (verb) - To compress files into a single, smaller archive, often for sharing or storage.
• Use 'zip' when discussing file compression or bundling. It's a common step in storing or transferring large files efficiently.
• I’ll zip the project folder and send it to you.
• compress - Use 'compress' if you want a broader term that includes various compression formats, not just ZIP.
89. Unzip the folder to access the document inside.
• Unzip (verb) - To extract compressed files from a ZIP archive.
• Use 'unzip' when instructing users to restore compressed data into its original format. It's a common step after downloading archives.
• After you unzip the file, just run the setup program.
• decompress - Use 'decompress' to describe undoing any compression method, not limited to ZIP.
90. I can’t open these corrupted files anymore.
• Corrupted (adjective) - Files or data that are damaged and cannot be opened or read properly.
• Use 'corrupted' when explaining why files fail to open or software behaves unexpectedly. Often fixed by backups or repairs.
• My backup got corrupted and I lost some important documents.
• damaged - Use 'damaged' in a broader sense, including physical harm or unrecognized file formats.
91. Extract the PDF from the zipped folder before reading it.
• Extract (verb) - To pull out files or data from an archive or container.
• Use 'extract' when guiding users to retrieve individual files from compressed archives. Provide folder location instructions too.
• Once you extract the files, you can run the installer.
• pull out - Use 'pull out' in casual contexts, though it’s less technical than 'extract.'
92. Ensure your operating system has the latest patches installed.
• Operating system (noun phrase) - The main software that manages computer hardware and basic functions.
• Use 'operating system' to diagnose core functionalities or system-level conflicts. It’s the backbone for all applications.
• Which operating system do you use on your computer?
• OS platform - Use 'OS platform' in discussions comparing Windows, macOS, Linux, or mobile operating systems.
93. Install the OS update to fix known security holes.
• OS update (noun phrase) - A new version or patch for the operating system, improving stability, features, or security.
• Use 'OS update' for major system-wide improvements. Remind users to back up before installing to prevent data loss.
• My phone’s OS update introduced a new layout.
• system refresh - Use 'system refresh' to describe the general nature of updating or reloading OS components.
94. I joined the beta to test new features before the official launch.
• Beta (noun) - A pre-release version of software still in testing, often available to the public to find bugs.
• Use 'beta' to warn users about potential bugs or incomplete features. Good for advanced or enthusiastic testers.
• Be careful using beta software; it might have unstable issues.
• test version - Use 'test version' for plain communication with those unfamiliar with software development jargon.
95. The next release includes a big performance boost.
• Release (noun) - The official launch or distribution of a software product or update.
• Use 'release' when referring to finalized software or firmware versions. Emphasize stability and official support at this stage.
• I can’t wait for the official release of the new OS.
• official launch - Use 'official launch' to stress the product’s readiness for a broader audience after testing phases.
96. The new UI looks more modern and easier to navigate.
• UI (noun) - User Interface: the elements through which a user interacts with a device or application (buttons, menus, layouts).
• Use 'UI' when discussing design, usability, or the look-and-feel aspects of software. It’s crucial for user experience.
• The app’s UI is confusing, so I keep clicking the wrong buttons.
• user interface - Use 'user interface' when explaining or critiquing design to non-technical people.
97. The latest version improves the UX with intuitive menus.
• UX (noun) - User Experience: the overall experience and satisfaction a person has when using a product or system.
• Use 'UX' when discussing how design choices affect user satisfaction or engagement. It’s broader than just the interface.
• I love the new features, but the UX still feels clunky.
• user experience - Use 'user experience' to emphasize a holistic understanding of how people interact with software.
98. Check for a driver update if your graphics performance is poor.
• Driver update (noun phrase) - A newer version of a driver, potentially fixing bugs or adding support for new hardware.
• Use 'driver update' when older drivers cause compatibility issues. Encouraging regular checks ensures stable hardware performance.
• I did a driver update and my printer finally worked.
• driver upgrade - Use 'driver upgrade' similarly, though 'update' is more common in daily support contexts.
99. Create a separate partition for backups to keep data organized.
• Partition (noun) - A division of a storage device (like a hard drive) into separate sections, each functioning like an independent unit.
• Use 'partition' when explaining multi-OS setups or separating data. It’s crucial for advanced disk management or backups.
• I have a dual-boot setup on one disk partitioned into two systems.
• sectioned drive - Use 'sectioned drive' in simpler explanations, especially for those unfamiliar with partitioning.
100. Perform a rollback if the new update causes system instability.
• Rollback (noun/verb) - To revert software, drivers, or settings to a previous state or version.
• Use 'rollback' when an update or change introduces critical issues. Emphasize the need for backups before making big changes.
• I had to rollback the update because my device started crashing.
• revert - Use 'revert' in everyday language to describe returning to a known stable setting or version.
101. Open System Preferences to adjust the display resolution.
• System preferences (noun phrase) - A central location for configuring system-wide settings on a device.
• Use 'system preferences' for changing major OS settings. On some systems, it may be called 'Settings' or 'Control Panel.'
• I changed my default printer in the system preferences panel.
• device settings - Use 'device settings' for a generic description across operating systems and devices.