[English 101] PHONE CALLS - Key expressions for making and receiving calls

Teaching Material

1. She hurried to answer the phone before it stopped ringing.
• answer (verb) - To pick up the phone and respond to an incoming call
• Use ‘answer’ when describing the act of receiving a call. Common in everyday phone conversations to indicate you’ve responded promptly.
• A: Did you answer the call in time? B: Yes, I picked up on the third ring.
• take the call - Use ‘take the call’ informally or in casual business settings for clarity.
2. He had to hang up quickly when his boss called on the other line.
• hang up (phrasal verb) - To end a phone call by cutting the connection
• Use ‘hang up’ to signal the end of a conversation. It can be abrupt if done without a goodbye, so mention it politely in professional calls.
• A: Why did you hang up so suddenly? B: Another important call came through.
• disconnect - Use ‘disconnect’ in more technical or formal contexts to indicate the line was ended.
3. The receptionist placed him on hold while checking the schedule.
• hold (noun/verb) - A state where the caller waits without fully ending the call
• Use ‘hold’ when you or someone else must pause the conversation to gather info or transfer calls. Inform the caller you’ll return soon.
• A: Why am I on hold so long? B: They might be confirming your appointment details.
• stand by - Use ‘stand by’ casually or in less formal contexts to keep the caller informed you’ll be back shortly.
4. I missed her call, so I need to call her back as soon as possible.
• call back (phrasal verb) - To return a phone call or dial someone again
• Use ‘call back’ to indicate you’ll reach out again if the call was missed or cut short. It’s polite to specify when you plan to do so.
• A: Could you call me back in five minutes? B: Sure, I’ll do that after I check the files.
• return the call - Use ‘return the call’ in more formal or business contexts to confirm you will reconnect.
5. She left a detailed voicemail after the third ring went unanswered.
• voicemail (noun) - A recorded message left when someone is unavailable to answer the call
• Use ‘voicemail’ to discuss leaving or retrieving recorded messages. Commonly used in professional and personal contexts when calls go unanswered.
• A: Did you get my voicemail? B: Not yet, let me check it right now.
• voice message - Use ‘voice message’ interchangeably, especially in casual contexts or texting apps with audio features.
6. He pressed mute to sneeze without disturbing the call.
• mute (verb/noun (mute button)) - To turn off your microphone so others can’t hear you
• Use ‘mute’ to prevent unwanted sounds. Common in conference calls or busy environments to keep lines clear.
• A: Why are you so quiet? B: Sorry, I was on mute to avoid background noise.
• silence - Use ‘silence’ in more general contexts, not strictly about phone lines, but can imply turning off volume.
7. He accidentally disconnected, so he quickly hit redial to reconnect.
• redial (verb) - To call the same number again, often by pressing a specific button
• Use ‘redial’ when referencing a phone’s function to call the last dialed number again. Helpful if a call drops unexpectedly.
• A: Did you manage to reach them? B: Not yet, I’ll redial now.
• dial again - Use ‘dial again’ in everyday speech when explaining you’ll re-attempt the call.
8. They put the call on speakerphone so the entire team could listen in.
• speakerphone (noun) - A feature allowing you to talk and listen without holding the handset
• Use ‘speakerphone’ in group discussions or when hands-free is necessary. Inform others first for clarity and courtesy in professional settings.
• A: Why does it sound echoey? B: Sorry, I’m using speakerphone in a big room.
• hands-free mode - Use ‘hands-free mode’ in more casual or broad contexts, especially for driving safety or multitasking.
9. He lifted the receiver quickly when he heard a familiar ring.
• receiver (noun) - The part of a phone you pick up and speak into, or the person who takes the call
• Use ‘receiver’ in traditional landline phone contexts or to specify who is answering. In modern usage, it can also mean the person on the other end.
• A: Who’s the receiver of this call? B: It’s the head office manager—we need their approval.
• handset - Use ‘handset’ when focusing on the physical device of a traditional telephone or cordless phone.
10. He waited patiently because the line fw-bold bg-info text-dark p-1">line was busy.
• line (noun) - A telephone connection or circuit
• Use ‘line’ when referring to a phone connection, particularly landlines. In everyday conversation, it helps to clarify if the call is in progress or if it’s occupied.
• A: Did you get through? B: No, the line’s still engaged—maybe I’ll try later.
• connection - Use ‘connection’ for a broader sense that can also apply to mobile networks or internet calls.
11. Every time she called, she got a busy tone and couldn’t get through.
• busy tone (noun phrase) - A continuous beep indicating the phone line is occupied
• Use ‘busy tone’ for landline or older phone systems that signal the line is in use. In modern mobiles, you may just hear a beep or immediate disconnection.
• A: Did you hear a busy tone or did it ring? B: It was busy, so I’ll try again later.
• engaged tone - Use ‘engaged tone’ if speaking in or with British English contexts. Same concept as busy tone.
12. He set a unique ringtone for his boss’s number.
• ringtone (noun) - A sound or melody indicating an incoming call
• Use ‘ringtone’ when talking about customization or identifying calls. Modern phones let you assign different ringtones for varied contacts.
• A: Your ringtone is so loud. B: I want to make sure I don’t miss important calls.
• alert tone - Use ‘alert tone’ if referencing more general notifications beyond calls, like messages or reminders.
13. She waited for the dial tone before pressing any numbers.
• dial tone (noun phrase) - The continuous sound indicating a phone is ready to dial
• Use ‘dial tone’ in traditional phone contexts. Modern mobile phones typically don’t produce a dial tone; they just connect when you press ‘call.’
• A: Did you hear a dial tone? B: Yes, so I started to input the number.
• ready tone - Use ‘ready tone’ in technical or older phone systems, though not as common in everyday speech.
14. To reach her directly, dial the company number, then enter extension 204.
• extension (noun) - An additional line within an organization, usually with a short number
• Use ‘extension’ in office or business environments with a PBX system or shared main number. It speeds up internal reach without external lines.
• A: Do you have her extension? B: Yes, it’s 205—goes right to her desk.
• direct line - Use ‘direct line’ if referencing a personal or private office number without going through a switchboard.
15. He called the landline because her cell phone battery died.
• landline (noun) - A traditional, wired phone connection in homes or offices
• Use ‘landline’ to differentiate from mobile or internet calls. Still common in businesses or certain households for reliability and clarity.
• A: Should I try her mobile first? B: Maybe call the landline—she’s working at her desk now.
• fixed phone - Use ‘fixed phone’ in more technical or official contexts, referencing the stationary phone line.
16. He gave his mobile number to clients so they could reach him anywhere.
• mobile (noun/adjective) - A portable phone, also referred to as a cell phone or smartphone
• Use ‘mobile’ to highlight portability and personal usage, especially in contexts discussing coverage or texting. ‘Cell phone’ is more common in US usage.
• A: Did you try calling her mobile? B: Yes, it went straight to voicemail.
• cell phone - Use ‘cell phone’ interchangeably, especially in American English, to emphasize the cellular aspect.
17. He heard a beep—his call waiting indicated someone else was trying to reach him.
• call waiting (noun phrase) - A feature letting you know another call is incoming while already on the line
• Use ‘call waiting’ when describing or enabling the function that notifies you of a second incoming call. Common in personal or professional phone setups.
• A: My phone beeped during our talk. B: That’s call waiting, so you can switch calls if needed.
• second line alert - Use ‘second line alert’ in technical or descriptive contexts, though call waiting is the standard term.
18. The on hold music was surprisingly upbeat, making the wait more pleasant.
• on hold music (noun phrase) - Music or recordings played while a caller is waiting on the line
• Use ‘on hold music’ to reference what callers hear when placed on hold in a professional environment. It can shape the caller’s waiting experience.
• A: I waited five minutes with on hold music. B: At least it wasn’t total silence!
• background music - Use ‘background music’ in broader contexts, though less specific than standard phone hold music references.
19. She dialed 0 to speak to the operator for help connecting the call.
• operator (noun) - A person or system that assists in making or directing phone calls
• Use ‘operator’ in contexts where someone manually directs calls or in older landline systems. In modern settings, it's often automated or replaced by phone menus.
• A: I’m not sure which department handles this. B: Try asking the operator to transfer you.
• service agent - Use ‘service agent’ in businesses or call centers that rely on staff for phone support or troubleshooting.
20. She noticed a missed call from her boss and returned it immediately.
• missed call (noun phrase) - A call you didn’t answer before it disconnected
• Use ‘missed call’ to indicate you were unable to answer in time. Often followed by ‘call back’ or a message if urgent in professional contexts.
• A: Why didn’t you pick up? B: Sorry, it was a missed call while I was away from my phone.
• unanswered call - Use ‘unanswered call’ in more formal or descriptive statements when referencing logs or records.
21. He set up call forwarding to his mobile when leaving the office.
• call forwarding (noun phrase) - A feature that automatically redirects incoming calls to another number
• Use ‘call forwarding’ for business or personal use when you won’t be at your primary phone. Keep details about where calls are forwarded to maintain clarity.
• A: How do I reach you if you’re not at your desk? B: I’ve enabled call forwarding, so it’ll go to my cell.
• divert calls - Use ‘divert calls’ in less formal or more instructive contexts, especially in internal setups.
22. The signal was weak in the basement, so the call kept breaking up.
• signal (noun) - The strength of the connection for mobile or wireless networks
• Use ‘signal’ for mobile or Wi-Fi calls when explaining poor call quality or dropped connections. Often measured in bars or levels of reception.
• A: Why can’t I hear you clearly? B: Sorry, my signal’s bad in this area.
• reception - Use ‘reception’ in similar contexts, particularly referencing how well your phone picks up the network.
23. We got disconnected halfway through discussing the budget.
• disconnected (adjective (also verb in past tense)) - The state of a call that ended unexpectedly
• Use ‘disconnected’ when referencing accidental call drops or technical issues. Commonly followed by a quick redial or callback in business settings.
• A: Why did the line go silent? B: Sorry, we got disconnected. Let me call again.
• cut off - Use ‘cut off’ informally to describe an unexpected end to the conversation, often due to signal problems or technical errors.
24. We’ll hold a conference call at 10 AM with the overseas team.
• conference call (noun phrase) - A phone call in which multiple participants can speak with each other simultaneously
• Use ‘conference call’ for group discussions or virtual meetings. Common in professional settings, especially for remote teams.
• A: Are you joining the conference call? B: Yes, I just received the dial-in details.
• group call - Use ‘group call’ in casual contexts or personal phone chats with friends or family.
25. She checked the call log to confirm when the client tried to reach her.
• call log (noun phrase) - A record of incoming, outgoing, and missed phone calls
• Use ‘call log’ to track phone activities or confirm missed interactions. Vital in customer support or personal record-keeping.
• A: I’m not sure what time they called. B: Look at your call log for the exact timestamp.
• call history - Use ‘call history’ in everyday phone usage or app settings to see older entries.
26. I heard the phone ring just as I was leaving the office.
• ring (noun/verb) - The sound the phone makes when a call comes in; also the act of calling
• Use ‘ring’ to describe the phone’s alert or the action of placing a call. Common in casual speech: “Give me a ring” means “call me.”
• A: Did the phone ring yet? B: No, it’s been silent all morning.
• call - Use ‘call’ interchangeably in basic conversation, but ‘ring’ is more idiomatic or informal.
27. He apologized for interrupting when she was speaking on the call.
• interrupt (verb) - To break into or disrupt a conversation or flow of speech
• Use ‘interrupt’ when describing politely cutting in on a phone conversation. Offer apologies or ask permission for more courteous communication.
• A: Sorry to interrupt, but I have an urgent question. B: No problem, go ahead.
• cut in - Use ‘cut in’ among friends or in casual settings, but be mindful it can sound abrupt in professional environments.
28. She asked him to clarify the details because the audio was cutting out.
• clarify (verb) - To make something clear or easier to understand during a call
• Use ‘clarify’ when you need more information or repetition in a phone call. It’s polite and direct, ensuring no misunderstandings.
• A: Could you clarify the deadline? B: Sure, it’s next Friday at 5 PM.
• make sure - Use ‘make sure’ in informal contexts when double-checking details in a friendly manner.
29. She called to confirm the appointment time for Thursday afternoon.
• confirm (verb) - To verify or agree that something is correct or will happen
• Use ‘confirm’ for finalizing details or verifying info over the phone. Essential in scheduling or important notifications to avoid confusion.
• A: Can I confirm you received the invoice? B: Yes, I got it this morning.
• verify - Use ‘verify’ in a similar sense, especially in more formal or technical calls requiring proof or correctness.
30. He had to apologize for the background noise in his office.
• apologize (verb) - To express regret for an inconvenience or mistake during a call
• Use ‘apologize’ or a brief apology if the call caused disruption, was late, or if there were misunderstandings. Politeness fosters positive phone etiquette.
• A: I apologize for the late call; I didn’t realize the time zone difference. B: No problem, I’m still awake.
• say sorry - Use ‘say sorry’ in informal or personal calls, while ‘apologize’ is more formal and professional.
31. He requested feedback on the new project updates during their call.
• feedback (noun) - Comments or opinions about information, proposals, or performance
• Use ‘feedback’ in phone discussions to gather insights or critiques. It’s a polite approach to encouraging open conversation or improvements.
• A: Do you have any feedback on my idea? B: Yes, I think we could simplify the budget section.
• input - Use ‘input’ when seeking direct advice or ideas, often used in teamwork or collaborative calls.
32. She checked her call ID and recognized a client’s number.
• call ID (noun phrase) - A feature showing the number or name of the incoming caller
• Use ‘call ID’ or ‘caller ID’ to refer to the function that helps identify callers. Very helpful in screening spam or prioritizing calls.
• A: Did you see who called? B: Yes, the call ID showed it was Mr. Johnson.
• caller ID - Use ‘caller ID’ in everyday conversation; it’s the widely recognized term.
33. Good phone etiquette includes speaking clearly and listening attentively.
• phone etiquette (noun phrase) - A set of polite and professional behaviors when using the phone
• Use ‘phone etiquette’ to discuss respectful, clear, and courteous phone conduct. Especially important in customer service or professional calls.
• A: Do I interrupt if I have a question? B: Better to wait until they finish. That’s basic phone etiquette.
• professional courtesy - Use ‘professional courtesy’ more broadly, also applicable beyond phone contexts to all workplace communications.
34. He lost coverage driving through the mountains and the call dropped.
• coverage (noun) - The area or quality in which a mobile phone can make or receive calls
• Use ‘coverage’ when referencing mobile network strength or reliability in certain regions. Important in discussing call quality or data usage on the go.
• A: Why can’t we talk? B: My coverage is terrible out here—no signal bars at all.
• reception area - Use ‘reception area’ to emphasize physical locations with better or worse signal strength.
35. Her monthly plan included 200 free call time minutes.
• call time (noun phrase) - The duration or total minutes spent on a phone call
• Use ‘call time’ for billing details or usage stats in personal or business phone contexts. Important for discussing phone plan limits or monitoring communication length.
• A: How long was the conference? B: The call time ended up being almost an hour.
• talk time - Use ‘talk time’ frequently in reference to device battery life or phone usage limitations.
36. She keeps her phone on vibrate during meetings to avoid disruptions.
• on vibrate (phrase) - A phone setting where it silently vibrates instead of ringing aloud
• Use ‘on vibrate’ to indicate a silent phone notification method. It’s polite in offices or quiet settings, preventing loud ringtones from interrupting.
• A: Why didn’t you hear the call? B: It was on vibrate mode, so I missed it in my bag.
• silent mode - Use ‘silent mode’ if the phone neither rings nor vibrates, completely muting all notifications.
37. Enter the conference code 8942 to join our group discussion.
• conference code (noun phrase) - A numeric or alphanumeric code used to join a conference call
• Use ‘conference code’ in settings with multi-participant calls or virtual meetings. Always keep it handy to avoid delays joining the call.
• A: What’s the conference code? B: It’s in the calendar invite, right under the dial-in number.
• meeting ID - Use ‘meeting ID’ interchangeably in digital conferencing platforms or services like Zoom or Skype.
38. We scheduled a follow-up call next week to discuss final details.
• follow-up call (noun phrase) - A subsequent call to check progress or gather more information after an initial conversation
• Use ‘follow-up call’ when a second or further call is needed after the first conversation. Often used in sales, customer support, or project check-ins.
• A: Should we finalize everything now? B: Let’s do a follow-up call tomorrow to confirm your updates.
• return call - Use ‘return call’ for simpler or more immediate scenarios, typically soon after the first attempt.
39. His phone plan covers unlimited domestic calls and texts.
• phone plan (noun phrase) - A subscription or contract for phone services, including minutes and data
• Use ‘phone plan’ to discuss costs or coverage details. Vital in comparing providers or features like data allowances, call rates, and extra fees.
• A: Are you worried about going over your minutes? B: No, my phone plan includes unlimited calling.
• mobile package - Use ‘mobile package’ in marketing or carrier contexts focusing on the overall service deal.
40. You can contact customer service on their toll-free line for assistance.
• toll-free (adjective) - A phone number that doesn’t charge the caller, often starting with an 800 prefix
• Use ‘toll-free’ when describing phone numbers that waive call fees for the dialer. Often used for support hotlines or business customer service lines.
• A: Is there a charge to call that number? B: No, it’s toll-free, so it won’t cost you.
• freephone - Use ‘freephone’ in British English contexts or local references to no-charge lines.
41. Enter your four-digit PIN to access voicemail options.
• PIN (noun) - Personal Identification Number, sometimes required for voicemail or account security
• Use ‘PIN’ for security or authentication steps on phone systems, such as voicemail retrieval or call conferencing. Keep it private to prevent unauthorized access.
• A: Why can’t I retrieve my messages? B: You need your PIN; did you set it up already?
• passcode - Use ‘passcode’ interchangeably in modern devices or apps requiring numeric or alphanumeric security entries.
42. After calling the reception, you need to extension dial 340 to reach HR.
• extension dial (verb phrase) - The action of entering an internal extension after connecting to a main line
• Use ‘extension dial’ in office phone systems to navigate from a main or central number to specific departments or employees. Speeds up direct contact.
• A: How do I reach Alex’s desk? B: Wait for the prompt, then do extension dial 112.
• internal dial - Use ‘internal dial’ in environments focusing on in-house phone routing or PBX-based systems.
43. He avoided making long-distance calls from the hotel phone due to the high rates.
• long-distance (adjective) - A call made between distant areas, often incurring higher charges
• Use ‘long-distance’ to categorize calls beyond local boundaries, often with extra costs. Check your phone plan or rates, especially for international calls.
• A: Are you sure you want to call internationally now? B: I have a plan that covers long-distance, so it’s cheaper.
• international call - Use ‘international call’ to specify calls between different countries, often requiring a country code.
44. He connected his Bluetooth headset to take the call while driving.
• Bluetooth headset (noun phrase) - A wireless device worn over the ear for hands-free talking via Bluetooth
• Use ‘Bluetooth headset’ in contexts needing hands-free convenience or multi-tasking. Helps reduce background noise and maintain call clarity if the device is good quality.
• A: Are you on speaker? B: I’m actually using a Bluetooth headset for better sound.
• wireless earpiece - Use ‘wireless earpiece’ for a simpler, often discrete device especially for on-the-go usage.
45. He replaced the SIM card to switch carriers and keep his phone number.
• SIM card (noun phrase) - A small chip that stores subscriber data in mobile phones
• Use ‘SIM card’ in mobile phone discussions about carriers, phone unlocking, or data plans. Key to transferring phone lines or service providers swiftly.
• A: Why isn’t my phone working? B: Check if your SIM card is properly inserted.
• subscriber module - Use ‘subscriber module’ rarely; it’s a technical phrase. Common usage is ‘SIM card.’
46. He ended the call abruptly when his phone battery died.
• battery (noun) - The power source enabling a mobile phone or wireless device to function
• Use ‘battery’ to reference phone power or how long you can remain on a call. Vital in mobile usage. Keep track of percentages for uninterrupted calls.
• A: Can we talk longer? B: My battery’s low—let me grab a charger first.
• power cell - Use ‘power cell’ in specialized contexts like engineering or detailed phone hardware discussions.
47. She turned on her hotspot to let her laptop connect during a work call.
• hotspot (noun) - A phone feature that shares its internet connection with other devices
• Use ‘hotspot’ in contexts of tethering or sharing data, especially in mobile-based calls that need internet connectivity for better voice or video quality.
• A: Do you have Wi-Fi here? B: Not really, but I can use my phone’s hotspot so we can do the video call.
• tethering - Use ‘tethering’ interchangeably, although ‘hotspot’ is the more common name for enabling shared wireless access.
48. He wore earbuds so he could speak privately on the phone in a busy cafe.
• earbuds (noun (plural)) - Small in-ear headphones used for hands-free calling or listening
• Use ‘earbuds’ to keep phone conversations discreet or portable. Also helps reduce outside noise if they have noise-canceling features.
• A: Why is your voice muffled? B: I’m on earbuds; let me adjust the mic.
• in-ear headphones - Use ‘in-ear headphones’ in more formal or descriptive settings, though ‘earbuds’ is widely understood.
49. He activated hands-free in the car for safe calling while driving.
• hands-free (adjective) - A mode or device allowing you to operate a phone without holding it
• Use ‘hands-free’ to describe calls made without physically holding the phone, such as speakerphone or headset usage. Vital for safety when driving or multitasking.
• A: How can you type and talk at the same time? B: I’m on hands-free, so my hands are free.
• voice-activated - Use ‘voice-activated’ for more advanced phone systems or personal assistants that respond to vocal instructions.
50. He pressed the mute button so the background chatter wouldn’t be heard.
• mute button (noun phrase) - A dedicated switch to turn off your microphone while on a call
• Use ‘mute button’ as a physical or onscreen control to silence your audio. Common in conference calls or group settings to keep lines quiet when not speaking.
• A: Did you accidentally hit the mute button? B: Oops, I wondered why no one heard me.
• mic off - Use ‘mic off’ in casual or chat-based calls, especially in quick instructions like ‘mic off, please.’
51. He turned up the volume to hear the client’s soft voice better.
• volume (noun) - The level of sound emitted or received during a call
• Use ‘volume’ to discuss call audio levels. Adjusting volume can help manage background noise or soft speakers, ensuring clarity in conversation.
• A: You sound too quiet. B: Let me adjust my phone’s volume settings.
• loudness - Use ‘loudness’ less formally or in casual contexts describing how forceful or quiet a voice or device is.
52. The background noise made it hard to focus on what he was saying.
• background noise (noun phrase) - Unwanted sounds behind the main speaker’s voice
• Use ‘background noise’ to explain poor sound quality or distractions. Encourages using mute or headsets in busy spaces, especially on professional calls.
• A: Sorry if you hear cars passing by. B: No worries, I can ignore the background noise.
• ambient sound - Use ‘ambient sound’ in more formal or descriptive settings, referencing the overall noise environment around the speaker.
53. They experienced a feedback loop when both participants had speakerphone on.
• feedback loop (noun phrase) - An echo or repeating sound caused by audio interference on a call
• Use ‘feedback loop’ in technical or audio contexts describing recurring echoes. Common fix: lower speakers or use headphones to avoid re-amplifying the sound.
• A: Why do I hear myself echoing? B: There’s a feedback loop—maybe reduce your speaker volume or switch to a headset.
• audio echo - Use ‘audio echo’ in everyday phone calls when you hear your own voice repeated or an echo effect.
54. He used a special app for cheaper rates on his international call.
• international call (noun phrase) - A telephone conversation that crosses country borders
• Use ‘international call’ when referencing calls abroad, often with distinct dialing sequences or higher rates. Clarify country codes or use internet-based solutions for cost savings.
• A: Do I need a country code? B: Yes, for an international call, dial + then the code before the number.
• overseas call - Use ‘overseas call’ commonly in contexts of crossing oceans or continents, though essentially the same as international.
55. Her assistant performs call screen to keep unsolicited pitches away.
• call screen (noun/verb phrase) - A function or act of filtering who can connect, sometimes via an assistant or device feature
• Use ‘call screen’ in offices or personal contexts to limit spam or manage your calls. In modern smartphones, certain apps also screen unknown callers automatically.
• A: Can you call screen for me? B: Sure, I’ll only patch through urgent inquiries.
• filter calls - Use ‘filter calls’ in everyday talk about managing calls or ignoring spam/unwanted numbers.
56. He asked for a sound check to confirm everyone could hear him on the conference line.
• sound check (noun phrase) - Quickly testing audio volume or clarity before or during a call
• Use ‘sound check’ when verifying if both parties’ microphones and speakers are functional, especially in formal or large-group calls where clarity matters.
• A: Can you hear me well? B: Yes, that was a good sound check—no static at all.
• audio test - Use ‘audio test’ in more technical or general contexts to confirm clarity before important calls or recordings.
57. Scheduling with the London office requires careful attention to their time zone.
• time zone (noun phrase) - A geographical region where all clocks are set to the same local time
• Use ‘time zone’ in cross-border phone calls, ensuring you pick suitable times for all participants. Critical in global business to avoid calling too early or late.
• A: Are they five or six hours ahead? B: That time zone is five hours ahead of us, so let’s plan accordingly.
• local time difference - Use ‘local time difference’ to emphasize how many hours you must add or subtract for a foreign contact’s schedule.
58. They set a schedule for weekly check-in calls every Monday.
• schedule (noun) - A plan of times or events, commonly used to arrange calls
• Use ‘schedule’ to confirm or plan call timings. Keeping an updated or shared calendar helps in professional settings for no missed sessions.
• A: What’s our call schedule this month? B: We’ll talk every Friday at noon, same link.
• timetable - Use ‘timetable’ in contexts of fixed, repeated plans, or especially if you need a more formal structure.
59. She installed a call screening app to reduce spam calls on her mobile.
• call screening app (noun phrase) - Software that identifies or blocks certain callers automatically
• Use ‘call screening app’ for modern smartphone or PBX solutions that handle unknown or spam numbers. Great for personal and business lines, improving caller legitimacy.
• A: How are you avoiding robocalls? B: This call screening app filters suspicious numbers.
• spam blocker - Use ‘spam blocker’ interchangeably or if focusing on telemarketers or unwanted solicitations.
60. Her phone supports both GSM and CDMA, so it’s versatile with different carriers.
• GSM (abbreviation/noun) - Global System for Mobile Communications, a standard for mobile networks
• Use ‘GSM’ in technical contexts or phone specifications. It’s relevant if traveling or switching carriers that require certain network standards.
• A: Is that phone GSM compatible? B: Yes, it’ll work with most international SIM cards.
• CDMA - Use ‘CDMA’ in similar conversations about phone compatibility, especially in certain regions or older networks.
61. Her polite greeting, ‘Good morning, how can I help you?’ set a friendly tone.
• polite greeting (noun phrase) - A courteous phrase used at the start of a call
• Use ‘polite greeting’ to create a pleasant initial impression. In business calls, stating your name and reason for calling is standard etiquette.
• A: How should I start the call? B: A simple polite greeting like ‘Hello, this is Anna speaking’ is great.
• professional intro - Use ‘professional intro’ especially in formal calls to highlight your role or department from the start.
62. I left a message saying, ‘Call me back at your earliest convenience.’
• call me back at your earliest convenience (phrase) - A polite way of asking for a return call when the other person has time
• Use this phrase to politely request a follow-up call. It shows respect for the other person’s schedule, commonly used in voicemails or polite messages.
• A: Should I say ‘ASAP’? B: Use a softer phrase: ‘Call me back at your earliest convenience’ if it’s not urgent.
• call me when you can - Use ‘call me when you can’ in casual or personal situations with friends or family.
63. He made an emergency call to report a fire in the building.
• emergency call (noun phrase) - A critical phone call for urgent assistance, often to 911 or local equivalents
• Use ‘emergency call’ strictly for urgent, life-threatening situations or immediate assistance from authorities. Typically short and direct, providing critical info quickly.
• A: Did you dial the emergency call already? B: Yes, the fire department is on its way.
• 911 call - Use ‘911 call’ only in US contexts. Other regions have different numbers like 999, 112, etc.
64. The manager has a call window from 2 PM to 4 PM for check-ins.
• call window (noun phrase) - A designated period or time slot for expected calls
• Use ‘call window’ to coordinate schedules, ensuring availability. Helps both personal and business planning, so calls aren’t missed or rushed.
• A: When’s a good time to discuss details? B: My call window is 9 to 11 AM tomorrow.
• availability slot - Use ‘availability slot’ more formally or in corporate calendars. Similar concept, focusing on open times.
65. He navigated the phone menu to reach tech support.
• phone menu (noun phrase) - An automated system offering options to direct your call or provide info
• Use ‘phone menu’ for automated call routing systems. Key instructions typically say, “Press 1 for sales, Press 2 for support.” Follow carefully for faster assistance.
• A: Why is it taking so long to speak to someone? B: The phone menu is complicated—lots of options to press.
• IVR system - Use ‘IVR system’ in more technical or corporate references to advanced phone routing or info retrieval processes.
66. They switched to a better network for improved audio clarity.
• audio clarity (noun phrase) - The quality of sound in a phone conversation, indicating how well voices are heard
• Use ‘audio clarity’ in professional or personal calls to highlight or evaluate voice quality. If lacking, suggest adjusting volume or signal environment.
• A: Can you repeat that? B: Sure, the audio clarity might be low on your end.
• sound quality - Use ‘sound quality’ in everyday language to talk about how well you can hear someone.
67. She turned off roaming to avoid high charges while traveling abroad.
• roaming (noun/verb (to roam)) - Using your phone outside your normal service area, often incurring extra fees
• Use ‘roaming’ when discussing international or out-of-coverage usage. Important to watch for unexpected costs or limited service in certain regions.
• A: Will I get billed for data? B: Yes, you’re in roaming territory now, so check your plan.
• international roaming - Use ‘international roaming’ in clarity for overseas travel or plans that may differ from domestic coverage.
68. Their call quality dropped whenever the train entered a tunnel.
• call quality (noun phrase) - An assessment of audio clarity, signal strength, and overall connection reliability
• Use ‘call quality’ to gauge or discuss how well both parties can hear each other. Often linked to signal strength, background noise, or device performance.
• A: The call quality is terrible! B: Let me step outside for a better signal.
• connection clarity - Use ‘connection clarity’ when focusing on overall stability, not just the audio aspect.
69. He read from the greeting script: “Thank you for calling, how may I assist you today?”
• greeting script (noun phrase) - A prepared set of phrases used when answering calls, often in customer service
• Use ‘greeting script’ in call centers or business environments to ensure consistent and courteous welcomes. Helps maintain brand tone and clarity in phone interactions.
• A: Do you have a greeting script for new interns? B: Yes, it’s in the training manual under phone procedures.
• opening line - Use ‘opening line’ if you want a more general or casual approach than a formal script.
70. She always leaves her callback number in voicemails in case they can’t reach her later.
• callback number (noun phrase) - A phone number provided to return a call if contact is lost
• Use ‘callback number’ for clarity in voicemails or messages, ensuring the recipient can easily respond. Common courtesy in professional calls or job inquiries.
• A: Should I leave my callback number? B: Yes, especially if you need them to follow up.
• return contact - Use ‘return contact’ in broader contexts where email or phone might be equally acceptable.
71. He received so many spam calls that he blocked unknown numbers.
• spam call (noun phrase) - An unwanted or unsolicited call, often automated or from telemarketers
• Use ‘spam call’ to identify nuisance or fraudulent phone attempts. Typically handled by call blockers, screening apps, or ignoring unknown numbers.
• A: Another spam call about fake insurance. B: I’d block it or report it if it keeps coming.
• junk call - Use ‘junk call’ more casually, referencing the same concept of worthless or annoying solicitations.
72. She tried merging calls so both managers could speak together.
• merging calls (verb phrase) - Combining two or more separate calls into one group conversation
• Use ‘merging calls’ in multi-party phone discussions, often on smartphones or conference systems. Great for quick collaboration without scheduling a formal conference link.
• A: How do I add you to the existing call? B: Use the merge function on your phone to combine our lines.
• conference bridging - Use ‘conference bridging’ in official or corporate environments with structured phone systems.
73. To confirm your choice, press pound when prompted.
• press pound (phrase) - An instruction on phone menus to press the ‘#’ key on the dial pad
• Use ‘press pound’ in automated systems or instructions. In some regions, the pound key is also called the ‘hash’ key. Be mindful of local references.
• A: It says press pound to continue. B: That’s the # key on your phone keypad.
• press hash - Use ‘press hash’ when the system or region uses ‘hash’ instead of ‘pound.’
74. She had to dial the correct area code before the main number for a successful connection.
• area code (noun phrase) - The sequence of digits that identifies a particular telephone service region
• Use ‘area code’ for calls within a country but different local zones. In many places, it’s mandatory even for local calls, so always confirm the correct code.
• A: What’s the area code for Chicago? B: Typically, it’s 312 or 773, depending on the district.
• city code - Use ‘city code’ in contexts where specific major cities have unique identifiers, especially internationally.
75. He tried calling three times, but the line was always busy.
• busy (adjective) - Indicates the line is occupied or the user can’t take another call
• Use ‘busy’ in everyday speech to describe an actively occupied phone line. Common in older phone systems or if the person is in the middle of another call.
• A: Why do I only hear a beeping tone? B: It’s busy; they’re probably on another call.
• engaged - Use ‘engaged’ in UK or related contexts, same meaning as ‘busy’ tone or line.
76. He put his wife’s number on speed dial for emergencies.
• speed dial (noun phrase) - A phone feature allowing quick calls to frequently used contacts by pressing a single or short combination of keys
• Use ‘speed dial’ to quickly reach top contacts. Great for managers, close family, or repeated business calls. Often replaced by smartphone favorites or contact apps in modern times.
• A: Is there an easy way to call you? B: Just add me to speed dial as number 1.
• favorites list - Use ‘favorites list’ to highlight stored phone contacts, requiring fewer steps but not always single-key usage like classic speed dial.
77. She had an operator-assisted call to place a collect charge to a different country.
• operator-assisted call (noun phrase) - A call where a live operator helps connect or manage the call
• Use ‘operator-assisted call’ for special cases like collect calls, overseas connections, or directory assistance. Less common with modern direct-dial systems but still used in some scenarios.
• A: Did you do this yourself? B: No, it was an operator-assisted call because the number was tricky.
• manual connect - Use ‘manual connect’ in very specific or older contexts, though not as standard as ‘operator-assisted call.’
78. He made a collect call from the payphone when he ran out of cell credits.
• collect call (noun phrase) - A type of call where the receiving party pays the charge
• Use ‘collect call’ for older landline or payphone scenarios. The recipient must accept charges. Less common now, but still relevant in certain emergencies or limited phone access situations.
• A: Are you okay accepting a collect call? B: Sure, I’ll cover the charges this time.
• reverse charge call - Use ‘reverse charge call’ if the region specifically uses that terminology for the same concept.
79. His wireless phone let him walk around the house while chatting.
• wireless (adjective) - Referring to phones or devices that operate without a physical cord
• Use ‘wireless’ when describing mobile, cordless, or Bluetooth-enabled equipment. Common in modern phones, headsets, or speaker setups for convenience.
• A: Is that a wired headset? B: No, it’s wireless—connects via Bluetooth.
• cordless - Use ‘cordless’ specifically for home or office phones with a base station but no direct cable to the handset.
80. Instead of a standard ring, her call tone played a short melody for inbound callers.
• call tone (noun phrase) - A distinctive sound or melody the caller hears while waiting for someone to answer
• Use ‘call tone’ to highlight the ringback tune or custom melody heard by the caller, not the recipient’s phone. Some carriers allow personalization of the ringback experience.
• A: Did you hear a weird tune when you called me? B: That’s my personalized call tone I set up last week.
• ringback tone - Use ‘ringback tone’ interchangeably, more typical in describing the default beep or user-chosen music.
81. He made a brief inquiry about the product’s warranty over the phone.
• inquiry (noun) - A request for information or an official question asked during a call
• Use ‘inquiry’ in professional phone calls for seeking details or clarifications. Often used in business or official contexts where structured questions arise.
• A: Do you have a phone number to handle my inquiry? B: Yes, call our customer support line at extension 301.
• question - Use ‘question’ in more casual or direct conversation, less formal than ‘inquiry.’
82. They arranged a consultation call with the legal team to clarify contract terms.
• consultation call (noun phrase) - A phone conversation specifically for advice or expert guidance
• Use ‘consultation call’ in professional or specialized contexts (legal, medical, technical) where expertise is sought. Usually scheduled in advance, focusing on advice or problem-solving.
• A: Do you have a moment to discuss the design changes? B: Sure, let’s set a consultation call tomorrow.
• advisory call - Use ‘advisory call’ for short, direct sessions aimed at providing immediate counsel or opinion.
83. She emailed her availability so the client could schedule a convenient call slot.
• availability (noun) - The times or conditions under which someone is free to take or make calls
• Use ‘availability’ to share or request open times for calls in professional contexts. Helps coordinate across schedules, especially if multiple parties are involved.
• A: When are you free this week? B: My availability is mostly mornings, 9 to 11 AM.
• free slots - Use ‘free slots’ more informally among coworkers or friends for quick coordination.
84. He used the bank’s voice recognition feature to check his balance by phone.
• voice recognition (noun phrase) - Technology enabling systems to interpret and respond to spoken commands
• Use ‘voice recognition’ in calls with automated menus or personal assistants. Speeds up input if the system is accurate. Speak clearly for best results.
• A: Why no number pressing? B: The system has voice recognition, so just say your account details.
• speech-to-text - Use ‘speech-to-text’ in broader contexts outside phone calls, for transcriptions or device interactions.
85. He updated his digital phonebook with new client numbers.
• phonebook (noun) - A list of contacts stored in a phone or published directory
• Use ‘phonebook’ for contact lists, either digital or physical. Older usage references printed directories, while modern usage often means your phone’s contacts app.
• A: I can’t find Linda’s number. B: Check the phonebook; it might be listed under ‘Marketing Department.’
• contacts list - Use ‘contacts list’ in everyday smartphone usage. ‘Phonebook’ can sound traditional but remains recognizable.
86. The automated system played a disclaimer about recording the call for quality assurance.
• disclaimer (noun) - A statement before or during a call clarifying conditions, liabilities, or confidentiality
• Use ‘disclaimer’ in legal or official calls that require participants to be informed of certain conditions. Common in customer support or compliance environments.
• A: Why is there a disclaimer? B: By law, they must inform you the call might be recorded.
• notice - Use ‘notice’ if referencing a brief, official heads-up about call conditions or disclaimers in less formal terms.
87. The receptionist used a simple screening question to see if the caller needed billing or technical help.
• screening question (noun phrase) - A query asked to determine the nature or priority of a phone call
• Use ‘screening question’ when discussing triage processes in phone systems. Ensures calls go to the correct person or team, saving time.
• A: Why do they keep asking me screening questions? B: They want to route you to the right department.
• filter question - Use ‘filter question’ in casual contexts, referencing the same concept but less formal language.
88. There was constant overlap, making it hard to understand each other on the group call.
• overlap (noun/verb) - When two or more people talk at the same time on a call, causing confusion
• Use ‘overlap’ to describe simultaneous speech that hinders clarity. In calls with latency or multiple participants, politely coordinate turn-taking to minimize confusion.
• A: Sorry for talking over you. B: No problem, the overlap happens with a delay on my end.
• talking over each other - Use ‘talking over each other’ in everyday speech, particularly in group calls or video conferences.
89. She prefers VoIP for international business calls due to lower costs.
• voIP (abbreviation/noun) - Voice over Internet Protocol; calls transmitted via internet instead of traditional phone lines
• Use ‘VoIP’ in contexts involving digital calling apps (Skype, Zoom, Teams). Great for cost-saving, but reliant on stable internet. Mention possible echo or lag if network is weak.
• A: Is this a normal mobile call? B: No, it’s VoIP using an app on Wi-Fi.
• internet call - Use ‘internet call’ in casual conversation to indicate voice communication over a broadband or data connection.
90. He hit his monthly call limit and was charged extra fees afterward.
• call limit (noun phrase) - The maximum duration or number of calls allowed by a plan or device setting
• Use ‘call limit’ to discuss phone plan restrictions or device-imposed boundaries. Important for budgeting phone usage, especially if calls are time-billed or internationally charged.
• A: Why was I billed more this month? B: Seems you exceeded your call limit for international minutes.
• minute cap - Use ‘minute cap’ if referencing a set number of included minutes that once surpassed, incur additional costs.
91. She set her forwarding number to her personal cell on weekends.
• forwarding number (noun phrase) - A phone number to which incoming calls are redirected
• Use ‘forwarding number’ in systems that allow rerouting. Often used by remote workers or traveling employees to ensure calls follow them.
• A: How can I reach you if you’re out? B: Calls go to my forwarding number automatically.
• redirect line - Use ‘redirect line’ to specify the concept, though ‘forwarding number’ is more standard.
92. Call the main line, then ask the operator for the marketing department.
• main line (noun phrase) - The primary or central phone number for an organization
• Use ‘main line’ for the first contact point of a company or group. Often answered by a receptionist or automated menu. Extensions or transfers route calls deeper inside.
• A: Is there a direct number? B: No, use the main line first; they’ll connect you.
• central office number - Use ‘central office number’ in official or corporate contexts emphasizing the main route for external queries.
93. The helpdesk provided a call reference so she could follow up on the ticket.
• call reference (noun phrase) - A code or note assigned to a specific call for tracking or support purposes
• Use ‘call reference’ in tech support, helpdesk, or sales contexts to track interactions. Often a numeric or alphanumeric ID helps pull up records quickly.
• A: Do you have the call reference from last time? B: Yes, it’s #1453 in their system.
• case number - Use ‘case number’ if referencing larger customer service or CRM systems, often used in trouble tickets.
94. She used a landline phone at the reception desk for better call clarity.
• landline phone (noun phrase) - An older style phone plugged into a physical network jack or connection
• Use ‘landline phone’ to highlight the physical connectivity in offices or homes. Offers stable service but lacks mobility of a mobile phone.
• A: Why do you prefer the landline phone? B: It rarely drops calls and has no battery issues.
• home phone - Use ‘home phone’ if specifying it’s the household line versus a work or office line.
95. They set up a phone chain to relay the urgent announcement after hours.
• phone chain (noun phrase) - A sequence of calls made to pass information quickly among multiple people
• Use ‘phone chain’ when describing a method of mass communication via calls in smaller groups or clubs. Common in volunteer groups or emergencies for rapid updates.
• A: How does everyone get news so fast? B: We have a phone chain—each person calls the next.
• call tree - Use ‘call tree’ in organizational or emergency contexts where each contact has assigned people to call next.
96. She works at a call center, assisting customers with billing inquiries.
• call center (noun phrase) - An office or department dedicated to handling large volumes of calls, often for customer service
• Use ‘call center’ to reference customer support or sales hubs dealing with phone-based queries. Involves specialized software, scripts, and performance metrics.
• A: Why’s your queue time so long? B: It’s a call center—lots of incoming requests daily.
• contact center - Use ‘contact center’ if the business also manages emails, chats, or social media in addition to calls.
97. For more options, press star on your phone keypad.
• press star (phrase) - An instruction on phone menus to press the ‘*’ key
• Use ‘press star’ when phone instructions require the * key. Less common than the # or numeric keys, but still used in some systems or shortcodes.
• A: I pressed 0, but nothing happened. B: It says press star, not zero, to get the operator menu.
• asterisk key - Use ‘asterisk key’ in more official or user manual contexts referencing the star symbol.
98. Doctors are on-call overnight in case of medical emergencies.
• on-call (adjective) - Available to respond by phone or be reachable for duty at any time
• Use ‘on-call’ when someone must keep their phone accessible for immediate response, typical in healthcare, IT, or essential services. They’re essentially on standby.
• A: Is anyone on-call this weekend? B: Yes, Mark is on-call for any urgent support requests.
• standby - Use ‘standby’ in broader contexts where immediate availability is needed, not limited to phone-based duties.
99. He joked about collecting digits at a networking event to expand his contact list.
• collecting digits (phrase) - Informally asking for or noting someone’s phone number
• Use ‘collecting digits’ casually when exchanging phone numbers in social or less formal contexts. Conveys the idea of gathering contact info quickly.
• A: Do you want to keep in touch? B: Sure, I’m collecting digits—what’s your number?
• getting your number - Use ‘getting your number’ in everyday conversation among friends or acquaintances.
100. He plugged in his wired headset for clearer audio on conference calls.
• wired headset (noun phrase) - A headphone set with a microphone connected by a cable
• Use ‘wired headset’ to reference a physically connected device for calls, often providing stable audio quality. Doesn’t rely on Bluetooth or battery power.
• A: Are you using wireless? B: No, it’s a wired headset—less chance of battery dying.
• corded headset - Use ‘corded headset’ in older or more specific references, though ‘wired headset’ is more standard now.
101. The conference app’s echo cancellation made group calls clearer.
• echo cancellation (noun phrase) - A feature reducing or removing echo in phone calls
• Use ‘echo cancellation’ in discussions about advanced audio technology or call software. Helps large group calls remain coherent, especially with multiple open mics.
• A: Why aren’t we hearing that echo anymore? B: The echo cancellation must’ve kicked in automatically.
• noise suppression - Use ‘noise suppression’ for technology filtering out hums, static, or random background sounds, not strictly echoes.
102. She ran a speed test before the conference to ensure smooth voice quality.
• speed test (noun phrase) - A quick check of internet or network performance before VoIP or video calls
• Use ‘speed test’ in contexts requiring stable online calls or streaming. Helpful to diagnose if your network can handle VoIP or video chat calls effectively.
• A: My calls keep lagging. B: Do a speed test—maybe your internet is too slow.
• bandwidth check - Use ‘bandwidth check’ in more technical or professional environments focusing on data throughput specifically.
103. They provided an urgent line for after-hours crisis calls.
• urgent line (noun phrase) - A dedicated phone number used strictly for emergencies or high-priority matters
• Use ‘urgent line’ in organizations that handle time-sensitive issues. Often bypasses normal reception or queues, ensuring immediate attention in emergencies.
• A: Should I call your personal phone? B: If it’s critical, use the urgent line; it’s monitored 24/7.
• emergency hotline - Use ‘emergency hotline’ if the service is widely publicized or specifically geared to severe cases.
104. The voice prompt asked him to enter his account number before proceeding.
• voice prompt (noun phrase) - An automated voice instructing callers to press keys or speak certain commands
• Use ‘voice prompt’ describing interactive systems guiding callers. Common in large organizations or service lines, ensuring automated routing or data entry.
• A: Where do I press for English support? B: Wait for the voice prompt, then choose option 2.
• automated message - Use ‘automated message’ if referencing non-interactive or simpler messages that do not respond to input.
105. He used call bridging to link multiple departments for a quick briefing.
• call bridging (noun phrase) - Connecting separate callers into one unified line or meeting
• Use ‘call bridging’ in professional or multi-party scenarios. It’s the backbone of corporate conference lines or advanced PBX features, enabling group discussions on the fly.
• A: Can you bring HR in on this call? B: Sure, I’ll do some call bridging right now.
• multi-way call - Use ‘multi-way call’ among colleagues or friends to describe the same concept in plain language.
106. He opened the dial pad and typed the extension after connecting.
• dial pad (noun phrase) - The set of numerical keys on a phone used for inputting numbers or prompts
• Use ‘dial pad’ in references to phone menus, extension entry, or passcodes. Common in smartphones, landlines, and web calling interfaces.
• A: Where do I press 2? B: Switch to your dial pad screen to enter the menu option.
• keypad - Use ‘keypad’ interchangeably with ‘dial pad’ in everyday phone usage, equally understood.
107. A brief call interruption occurred when his phone switched towers.
• call interruption (noun phrase) - Any event causing a temporary pause or break during a phone conversation
• Use ‘call interruption’ for describing unplanned breaks or disruptions, whether technical (like signal drops) or situational (someone else needing attention).
• A: Sorry for the call interruption. B: It’s fine; let’s continue where we left off.
• line break - Use ‘line break’ in more technical or older phone system contexts to specify the physical or signal cut.
108. She is transferring the caller to technical support for troubleshooting.
• transferring (verb/noun (the act of transferring)) - Moving a caller from one line or person to another within a phone system
• Use ‘transferring’ in business or office phone contexts to connect the caller to the right department or extension. Always inform the caller you’re about to transfer.
• A: Wait, who’s picking up? B: I’m transferring you to John—he can help with your issue.
• redirecting - Use ‘redirecting’ in similar contexts; more common in technical or system-based language.
109. The clinic’s phone triage helps route patients with emergencies faster.
• phone triage (noun phrase) - Assessing and directing calls based on urgency or topic, often in medical or support settings
• Use ‘phone triage’ for advanced screening processes in healthcare, tech support, or crisis lines. Ensures urgent calls receive priority while routine inquiries wait.
• A: Why did they ask so many questions? B: That’s phone triage—determining if you need an urgent slot.
• call prioritization - Use ‘call prioritization’ in broader business or support centers managing varied call volumes.
110. He kept hearing screen crackle every time the call resumed.
• screen crackle (noun phrase) - A static or crackling noise heard on the line, often due to poor signal or hardware issues
• Use ‘screen crackle’ if describing static or scratchy audio interference, though it’s sometimes more precise to say ‘line crackle.’ Typically resolved by better devices or signals.
• A: What’s that scratchy sound? B: Might be screen crackle—my phone’s speaker is damaged.
• static noise - Use ‘static noise’ as a general phrase for electrical or signal-based distortions on a call.
111. He requested a PAC code to move from one network to another without losing his number.
• PAC code (noun phrase) - Porting Authorization Code allowing users to switch carriers while keeping their phone number (common in some countries)
• Use ‘PAC code’ in regions (like the UK) that require a special code for phone number portability. Typically needed within a specific timeframe before you can port out.
• A: How do I switch carriers easily? B: Ask for a PAC code so you can keep your old digits.
• porting code - Use ‘porting code’ if the local system or country doesn’t specifically call it a PAC but uses a similar process.
112. During their phone call, she offered to screen share documents for clarity via a web app.
• screen share (verb/noun phrase) - Showing one’s screen in a virtual call or meeting so participants can view your display in real time
• Use ‘screen share’ in conferencing or video call scenarios to visually guide others through documents or presentations. Best with stable data or Wi-Fi connections.
• A: Need to see this chart? B: Yes, can you do a screen share so I can follow along?
• share screen - Use ‘share screen’ widely in modern collaboration tools for remote visual aids or demos.
113. He made a contactless call from his car using voice commands and a dashboard assistant.
• contactless call (noun phrase) - A term occasionally used to emphasize no direct device handling, relying on voice commands or hands-free devices
• Use ‘contactless call’ to highlight minimal manual interaction. Part of safer driving or convenience solutions, though not as common a term outside marketing contexts.
• A: How do you dial without touching your phone? B: I do a contactless call—my car’s system does everything by voice.
• voice-dialed call - Use ‘voice-dialed call’ to specify it’s voice-initiated, typical for in-car or smart assistant features.
114. The office upgraded its PBX system for easier internal extensions.
• PBX (abbreviation/noun) - Private Branch Exchange; a private telephone network used within an organization
• Use ‘PBX’ in corporate or organizational phone setups, enabling multiple lines, extensions, and advanced call features. Common in medium to large businesses.
• A: Why do I need a prefix? B: Our PBX requires it for outside lines.
• private exchange - Use ‘private exchange’ if explaining the concept to non-technical audiences or summarizing how a PBX works.
115. She used a decorated phone handle on her vintage rotary device.
• phone handle (noun phrase) - A colloquial or older term for the part you hold; also can mean your phone username in some contexts
• Use ‘phone handle’ carefully: historically referencing the physical handset or personal ID in certain messaging apps. Less common now unless referencing older equipment or app nicknames.
• A: Is your phone handle the same as your social media name? B: No, I prefer an alias online.
• username - Use ‘username’ for modern apps or VoIP services that might not rely on traditional phone numbers.
116. After the sale started, the support center experienced a huge call spike.
• call spike (noun phrase) - A sudden increase in inbound phone traffic, leading to possible wait times or overload
• Use ‘call spike’ in business or support contexts to highlight peak inbound call volumes. May require extra staffing or an automated queue to handle effectively.
• A: Why is no one answering? B: We’re having a call spike—lots of customers are calling at once.
• call surge - Use ‘call surge’ interchangeably, focusing on the sudden nature of the increase.
117. He waited 15 minutes in the call queue before speaking to a representative.
• call queue (noun phrase) - A lineup of callers waiting for the next available agent or operator
• Use ‘call queue’ for customer service or support lines with high volumes. Each caller is placed in an ordered waiting list until an agent is free.
• A: How long is the call queue? B: Pretty long right now—lots of people are trying to reach support.
• holding queue - Use ‘holding queue’ if emphasizing the on-hold nature of waiting rather than active conversation.
118. Enter the call bridging PIN after the greeting to access the virtual meeting.
• call bridging PIN (noun phrase) - A code required to enter a conference bridge or join a group call
• Use ‘call bridging PIN’ in advanced teleconference or corporate phone solutions. Typically typed after connecting, ensuring only authorized participants join.
• A: What’s the code after dialing in? B: That’s the call bridging PIN: 4590.
• meeting passcode - Use ‘meeting passcode’ in widely used apps like Zoom or Teams, referencing a numeric or alphanumeric code.
119. His headset had minimal side tone, making it hard to gauge how loud he sounded.
• side tone (noun phrase) - The feature letting you hear your own voice slightly when you speak, aiding volume regulation
• Use ‘side tone’ in audio or call device contexts. Helps avoid shouting inadvertently. Some modern headphones or call solutions let you adjust or disable it.
• A: Why do I hear myself faintly? B: That’s side tone—some devices let you know your voice level in real time.
• talkback - Use ‘talkback’ in broadcasting or specialized communication systems, though it can overlap with side tone concepts.